About this role
Job DetailsJob Location: Summerfield Branch - Summerfield, FL 34491Position Type: Full TimeSalary Range: $40,900.00 - $48,100.00 SalaryHours for this position are:
Monday - Thursday: 8:45AM - 5:15PM
Friday Alternating: 8:45 AM - 5:15 PM / 9:45AM - 6:15PM
Saturday (1-2 per month): 8:45AM - 12:15PM
Role
This position involves sales and service responsibilities to assist both current and prospective members with their Credit Union needs. Duties include explaining available services, matching products to members' specific needs, resolving any issues, and processing loan applications. The Member Services team aims to build strong relationships with members, ensuring that CAMPUS becomes their primary financial institution.
Essential Functions & Responsibilities
Exemplifies the core values of CAMPUS while supporting our strategic priorities for members, employees, and community. Maintains the highest standard of professionalism, integrity, and confidentiality
Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority. Refers problems that are beyond their authority to their supervisor, along with recommendations
Provides prompt, accurate, courteous, friendly, and professional service to all members
Handles the processing of loan applications for members, reviewing each request to ensure alignment with their financial needs. Identifies other lending products that could enhance their borrowing experience and provide greater financial flexibility
Ensures all paperwork is completed accurately and submitted to recordkeeping according to CAMPUS' policies and guidelines
Assists on teller line processing transactions as needed
QualificationsEducation
High School Diploma or GED
A college degree is a plus
Experience
0 - 1 year of general experience
6 months to 1 year of previous Teller and/or customer service experience preferred
Other Skills
Attention to Detail
Collaboration and Teamwork
Communication
Confidentiality and Discretion
Conflict Resolution
Cross-Selling
Exellent Member Service
Microsoft Office Products
Problem Solving
Product Knowledge
Time Management and Organization
Full-Time Employee Benefits Package
Full-time employees are eligible for traditional benefits such as Health Insurance (medical, vision, dental), Life Insurance, Paid Time Off, Paid Holidays, Defined Benefit Pension plan, 401(k) with up to a 5% company match, and Short & Long Term Disability Insurance. CAMPUS USA also offers other benefits such as Tuition Reimbursement, Paid Parental Leave, and Employee Wellness Reimbursement. CAMPUS USA Credit Union strongly encourages health, well-being, and work-rest balance. We do everything we can to promote healthy, happy employees!
EOE/AA including Veterans and Disabled
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