Assistant Manager - Biggby

Job DetailsJob Location: Conway, SC 29527Position Type: Full TimeBiggby Coffee Assistant Manager

Join us as we grow together personally and professionally! Four Generations of family leadership continue to make it our vision to leave people better than we found them. We are more than an oil company, convenience store or restaurant, we are a family! We are improving the lives of those we touch every day by valuing the customer, caring for our 1000+ team members, and supporting our communities that we are honored to serve.

POSITION OVERVIEW

The Assistant Manager will support daily operations in our coffee restaurant. This role is responsible for helping lead the team, maintaining service and product quality, supporting financial and inventory goals, and ensuring a positive customer experience. The Assistant Manager acts as a key leader in the absence of the General Manager and plays a vital role in developing a strong, service-driven team. A detailed Job Description will be available when you begin employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Begin building your career and apply now for these great benefits!

BENEFITS OVERVIEW

Family first atmosphere
Benefits to fit your needs: Medical, Dental, Vision, Life, Disability, 401k
Competitive Total Compensation Plans with 401k match
Paid time off in your first year
Team first environment

Paid Gym Memberships

Remote work in select roles
Monthly teambuilding exercises
Everyday Pay if needed
Flexible Schedules to attend family events

Professional Training

Advancement opportunities

Leadership Training

ESSENTIAL JOB FUNCTIONS

Assist the General Manager in overseeing daily store operations.
Lead and motivate team members to provide exceptional customer service and uphold company standards.
Supervise opening and closing procedures and ensure shift readiness.
Train new employees and provide ongoing coaching to improve performance.
Support in inventory management, ordering, and cost control.
Handle customer issues professionally and work to resolve concerns quickly.
Ensure cleanliness and compliance with health, safety, and food handling regulations.
Monitor labor, sales, and productivity metrics to support financial performance.
Foster a positive and inclusive work environment.
Serve as manager-on-duty in the absence of the General Manager.

Qualifications

QUALIFICATIONS & EDUCATION

1–2 years of experience in a fast-casual restaurant, coffee shop, or hospitality setting.
Proven track record in leadership, team development, and achieving business goals.
Strong knowledge of restaurant operations, food safety, and customer service standards.
Excellent communication, organizational, and problem-solving skills.
Proficiency in POS systems and basic business software (e.g., Excel, scheduling tools).
Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays as needed.

Physical Demands

The Assistant Manager role requires the ability to stand and walk for long periods, typically up to eight hours or more during a shift. The position also involves regular bending, reaching, and lifting of items up to 30 pounds. Frequent use of hands and arms is necessary for operating espresso machines, preparing food and drinks, and handling POS transactions. Effective verbal communication is required to lead the team and engage with customers. Visual acuity is important for supervising operations and maintaining quality control. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions in accordance with the Americans with Disabilities Act (ADA).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.