About this role
Responsibilities
GENERAL REQUIREMENTS:
· Must be 18 years of age.
· Must have at least three (3) months previous guest contact experience.
· Must possess excellent customer service and communication skills.
· Must be able to initiate and engage in conversation in a professional and friendly manner.
· Must be able to work independently, with little supervision.
· Must be able to work any day of the week and any shift.
· Must be able to get along with co-workers and work as a team.
· Must be able to read, write, speak and understand English.
ESSENTIAL JOB FUNCTIONS:
· Provides quick and friendly service to all customers.
· Greets and seats guests in restaurant.
· Cleans Steakhouse areas as needed, including counter tops, sinks, display shelves, tables, storage areas, and lounge areas at assigned station.
· Handles and solves any concerns and questions customers may have.
· Performs all side work and stocking of supplies at assigned station.
· Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:
PHYSICAL & MENTAL:
· Must be able to lift up to 50 pounds, as well as bend, pull, and carry stock to refrigerator and cabinets.
· Must be able to use hand motion when cleaning and wiping counters.
· Must possess the manual dexterity to complete required “side work”.
· Must be able to listen and respond to visual and aural cues.
· Must present a well-groomed appearance.
WORK ENVIRONMENT:
· Must be able to work inside and maneuver throughout assigned station during entire shift.
· Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.
Qualifications
- Previous experience in a fine dining, upscale hospitality, or high-volume restaurant environment preferred.
- Strong knowledge and experience using OpenTable reservation and guest management systems, including managing reservations, waitlists, seating charts, guest preferences, and special requests.
- Exceptional guest service and communication skills with a professional and polished demeanor.
- Ability to multitask effectively while maintaining attention to detail in a fast-paced environment.
- Strong organizational and time management skills.
- Proficient in handling telephone inquiries, reservation requests, and guest concerns with professionalism and discretion.
- Ability to work collaboratively with managers, servers, bartenders, and support staff to ensure seamless guest experiences.
- Flexible availability, including evenings, weekends, and holidays.
- Familiarity with fine dining service standards, etiquette, and VIP guest relations preferred.
- High school diploma or equivalent required; hospitality education or training is a plus.
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