Customer Service Representative
- Location
- Houston
- Workplace
- On-site
- Employment
- Full-time
- Compensation
- $15
About this role
Customer Service Representative
BZO Wheel & Tire Distributor
BZO Wheel & Tire Distributor is seeking a motivated and customer-focused Customer Service Representative to join our team. This position plays a key role in supporting customers, processing orders, and providing exceptional service in a fast-paced environment.
Job Summary
This position is responsible for processing customer orders and providing customers with the information needed to best understand our products and services.
Responsibilities
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Receive and accurately process customer orders via phone, website, email, and EDI systems
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Process internal orders for specialty and house accounts
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Maintain customer-specific order processing procedures
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Provide knowledgeable assistance regarding product availability, pricing, and services
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Contact customers daily to confirm order details and specifications
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Research and resolve shipping, pricing, delivery, and invoice discrepancies
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Review and manage customer backorders
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Handle customer concerns and complaints professionally
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Support the outside sales team with administrative tasks
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Coordinate with transportation/logistics departments for shipping quotes
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Process National Account and end-user billing transactions
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Perform additional duties as assigned
Qualifications
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2–3 years of customer service and/or call center experience preferred
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High School Diploma or equivalent required
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Excellent verbal and written communication skills
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Strong multitasking and organizational abilities
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Ability to work in a fast-paced environment with high call volume
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Strong attention to detail and problem-solving skills
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Professional attitude with strong customer service skills
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Ability to work independently and as part of a team
What We Offer
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Competitive benefits
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Stable, growing company
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Team-oriented work environment
If you are dependable, detail-oriented, and enjoy working with customers, we encourage you to apply and become part of the BZO team.
Apply today!
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