Claims Support Specialist - Insurance Follow-Up & Records Retrieval

About Bush & Bush Law Group

Bush & Bush Law Group is committed to providing exceptional legal representation while maintaining a culture of accountability, teamwork, and continuous improvement. We are looking for professionals who are proactive, detail-oriented, and committed to supporting attorneys and clients at the highest level.

Position Overview:

We are seeking professional, English-speaking Claims Support Specialists to join our team. These positions will be dedicated exclusively to communicating with insurance adjusters and obtaining police reports to support our personal injury practice.

Key Responsibilities:

• Contact insurance adjusters to verify claim status and obtain claim information.
• Follow up on Letters of Representation and claim acknowledgments.
• Request and obtain police reports from law enforcement agencies.
• Document all communications accurately within the case management system.
• Track outstanding requests and follow up as needed.
• Obtain adjuster contact information, including direct phone numbers and email addresses.
• Escalate issues or delays to management when appropriate.
• Maintain organized records and ensure timely updates to case files.

Qualifications:

• Excellent English verbal and written communication skills.
• Strong phone etiquette and professionalism.
• Prior experience in customer service, claims, insurance, legal support, or call center environments preferred.
• Strong organizational and follow-up skills.
• Ability to manage multiple tasks and meet deadlines.
• Comfortable making a high volume of outbound calls.
• Proficient with Microsoft Office and web-based systems.
• Positive Culture: Be part of a supportive and innovative team.
• Impactful Role: Play a critical role in shaping the future of a growing firm.
• Professional Growth: Opportunities for career advancement and ongoing professional development.
• Work-Life Balance: Flexible work arrangements to support a healthy balance between personal and professional life.