Operations Scale & Planning Lead

Key Responsibilities

Operational Scale Planning

• Analyze current operational capacity, SLA performance, and throughput

• Identify operational bottlenecks and potential breaking points

• Design scalable team structures and realistic headcount plans

• Build monitoring frameworks to support higher operational volume

Warehouse & Logistics Expansion

• Design operating models for new warehouse expansion

• Define staffing structures, reporting lines, and inventory allocation logic

• Evaluate cost and SLA impact of different logistics and warehouse setups

Data & Monitoring Structure

• Define key operational metrics and data requirements

• Work with Data teams to ensure dashboards reflect operational reality

• Identify operational blind spots and improve monitoring logic

Workflow Governance

• Assess operational impact of system changes, pilots, or new initiatives

• Define operational readiness requirements before launches

• Align workflows across Operations, Product, and Sales teams

Operational Efficiency & Network Evaluation

• Evaluate logistics and warehouse structures

• Review cost-per-order and vendor performance

• Recommend structural improvements to increase efficiency

Process Alignment & Change Management

• Define new operational processes when workflows change

• Ensure documentation and SOPs are in place

• Align teams across Operations and other functions to ensure successful adoption

Requirements

Experience

• 8–12 years of experience in operations, business operations, or strategy roles

• Experience working with warehouse, logistics, or fulfillment networks

• Exposure to data-driven operational environments

• Experience planning operational scale, expansion, or network design

• Strong cross-functional collaboration experience

Preferred Background

• Experience in scaled startups or tech companies

• Exposure to operations planning or network operations in large e-commerce environments

Mindset

• Structured and analytical thinker

• Practical and grounded in operational realities

• Comfortable working in less structured environments

• Able to balance strategic planning with practical execution