Training Specialist

Job DetailsJob Location: Tuscaloosa Main Office - Tuscaloosa, AL 35406Position Type: Full TimeEducation Level: 4 Year DegreeTravel Percentage: Up to 25%Job Shift: DayJob Category: TrainingThis role will be located at either our Tuscaloosa Main Branch or Operations Center in Birmingham, AL.

Position Summary

The Training Specialist delivers training programs to ensure bankers have the knowledge and skills required to effectively perform their job duties. Partners with departmental leaders and key areas to assess training needs, create and disseminate training solutions within the assigned market.

Essential Duties and Responsibilities

Primary source of training for new hires within the assigned market for bank systems, processes, and procedures
Delivers training sessions to employees, adapting content and approaches to meet the needs of diverse learners
Provides feedback and collaborates with learners regarding their skill advancement
Serves as an advisor to managers on the specific training needs for their employees
Evaluates training effectiveness through assessments, surveys, and other metrics, and modifies programs as needed
Stays up-to-date on banking regulations, products, procedures, and industry best practices to ensure training content is accurate and relevant
Participates in the maintenance of teller, CSR, and other job-specific manuals
Serves as a subject matter expert and resource for employees on training-related inquiries
Maintains training records, reports, and other documentation
Other duties as assigned

QualificationsQualifications

At least five years’ experience working in a bank in a teller or customer service role
Bachelor’s degree in relevant field preferred
Strong facilitation and presentation skills, with the ability to effectively engage diverse audiences
Ability to create a variety of training materials, including eLearning modules, instructor guides, and handouts
Excellent communication, interpersonal, and problem-solving skills