About this role
Job DetailsJob Location: Operations Center - Birmingham, AL 35209Education Level: High School Diploma/GEDPosition Summary:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities
Provide accurate data entry in a fast-paced environment as well as administrative support to the call center staff and affiliates in accordance with financial institution policies and procedures
Update and maintain master file records
Prepare customer correspondence
Receive and process incoming mail and faxes
Disburse funds for wire transfers
Order checks, debit, and ATM cards
Balance daily
Perform other duties to service internal and external customers as directed by the Operations Manager or designee
Performs other related duties as assigned
QualificationsCompetencies
Must have excellent phone skills
Strong verbal and written communication skills
Ability to perform at or above department average with little to no direct supervision while meeting all deadlines
Education/Experience
High school diploma or equivalent required; some college preferred and a minimum of one year related experience and/or training in a financial institution setting with an emphasis on deposits
Computer Skills
Basic computer skills including the ability to use electronic mail, internet, and Microsoft Office products
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