Weekend Dispatcher

Job DetailsJob Location: Main Office - Denver, CO 80216Salary Range: $50,000.00 - $75,000.00 Base+Commission/yearJob Shift: AnyJob Category: Customer ServiceGENERAL DESCRIPTION OF THE JOB:
Dispatch work involves scheduling and routing of service technicians & calls and contacting customers to maximize work to be performed by the service department. Performance of simple clerical work will also be required.

JOB ACTIVITIES:

Ambassador and spokesperson for the company
Dispatch service technicians
Acts as the spokesman for the customer, communicating to the company: what the

customer wants, when they would like it, and how they would like it done

Communicate effectively with the customer and answer their questions and concerns
Assist callers in understanding their problem and communicate fee’s, method of

service, and payment options

Utilizes scheduling priorities & tech skills to schedule appointment times and range calls on the schedule
Answers phones correctly and in a professional manner.
Takes calls correctly using scripts and professional practice steps
Enters all customer data in the computer
Work as a team with other team members
Understand and follow all company philosophies, policies and procedures
Understand and follow written and verbal instructions given
Represent the company in a professional manner
Perform related work as assigned
Meet company performance standards per performance reviews
Follow all company safety rules and requirements
Makes outbound calls to complete Happy Checks using script
Offers ICPO’s as needed
Assists administration however requested
Dispatch for profits using map tools (i.e. MapPoint, GPS)
Answer and take care of emails received via the service inbox

GENERAL QUALIFICATIONS and REQUIREMENTS

Experience and Training, Education, Knowledge, Skills & Abilities:

Should have experience in the area of customer service
Dispatching experience helpful, but not necessary
Knowledge of the Windows Operating system, including Outlook
Very proficient typing abilities
Use of SuccessWare21. On the job training provided.
Basic knowledge of filing systems; including alphabetical and numerical systems
Must be able to multi-task. Communicate to multiple people at the same time (clients, CSR’s, management, and techs), use many online programs at the same time.
Must be a quick learner and able to use computer system shortcuts
Being able to prioritize tasks effectively in any given moment
Must be adaptable and open to changes
Exercise good decision making quickly
Must be able to work effectively and with a positive attitude in a high paced environment.
On the job training will be provided
High school diploma or GED

Other

Required to sign a Confidentiality agreement with the company
Successfully complete all background checks, drug testing and employment screening
Neatly groomed per dress code policy
Qualifications