Service Coordinator I (FAY)

Job DetailsJob Location: Fayetteville, NC 28304Position Type: Full TimeSalary Range: $17.00 - $18.00 HourlyLooking for a fast-paced office role where you can stay organized, help customers, and be part of a great team? Brock Cabinets is hiring a motivated Service Coordinator I to help keep our Service Department running smoothly and our customers satisfied.

This is more than just a scheduling job. You’ll play an important role in coordinating customer service requests, supporting our technicians, managing details, and helping ensure our customers receive excellent service from start to finish. If you enjoy problem-solving, communicating with people, and keeping things moving, we’d love to hear from you.

What We Offer

Competitive Pay

Full-Time, Stable Employment

Monday–Friday Schedule

Medical, Dental, and Vision Insurance

401(k) with Company Match

Voluntary Life Insurance

Short-Term and Long-Term Disability Insurance

Paid Time Off and Paid Holidays

Opportunities for Advancement and Career Growth

What You'll Do

Schedule and coordinate customer service appointments
Communicate with customers regarding service requests, updates, and resolutions
Coordinate with service technicians and internal teams to keep work moving efficiently
Create, update, and maintain service orders and documentation
Assist with warranty claims, reports, and administrative tasks
Respond to customer inquiries by phone and email
Track open service items and follow up to ensure completion
Provide excellent customer service while representing Brock Cabinets
Help maintain accurate records and organized processes within the department

QualificationsWhat We're Looking For

Strong organizational skills and attention to detail
Excellent communication and customer service skills
Ability to prioritize multiple tasks in a fast-paced environment
Dependable, professional, and team-oriented attitude
Comfortable using computers and learning new systems

Why Brock Cabinets?

At Brock Cabinets, we believe our employees are the foundation of our success. We are committed to providing a stable work environment, opportunities for growth, and a team-focused culture where employees are valued and supported.

When you join Brock Cabinets, you become part of a company that takes pride in the quality of our work, the service we provide, and the people who make it all happen.

If you're ready to build a career with a company that values teamwork, reliability, and customer service, apply today!

Previous customer service, scheduling, administrative, or office experience preferred
Strong problem-solving skills and ability to follow through