Lead Engineer - R01572011

Location: Bangalore, Karnataka, India
Workplace: On-site
Employment: Full-time

About this role

Lead Engineer

\nJob requirements

Experience Range: With at least 4 years of hands-on experience in Salesforce Service Cloud, including expertise across related modules and integrations, and up to 6 years in Salesforce platform development. Key Responsibilities:

Design and implement scalable Salesforce Service Cloud solutions to optimize field service, case management, self-service, and digital engagement processes
Develop and customize Salesforce applications using Apex triggers, classes, Visualforce, and Lightning components to meet business requirements
Configure Salesforce Service Cloud features including workflows, approval processes, custom objects, fields, sharing rules, page layouts, record types, permission sets, reports, and dashboards
Integrate Salesforce with external systems using Salesforce.com APIs, REST/SOAP services, and middleware tools such as MuleSoft or Boomi
Implement CI/CD pipelines and version control using tools like Git, Copado, Gearset, Jenkins, or Bitbucket Pipelines for automated deployments
Troubleshoot and resolve complex technical issues, ensuring system stability, performance optimization, and adherence to Salesforce governor limits

Required Skills:

Salesforce Service Cloud expertise, including Field Service, Case Management, Self-Service, and Digital Engagement
Proficiency in Apex triggers, classes, Visualforce, and Lightning component development
Configuration of Salesforce workflows, approval processes, custom objects, and fields
Integration experience with Salesforce.com APIs (REST/SOAP)
Experience with middleware tools such as MuleSoft or Boomi
Implementation of CI/CD pipelines and version control tools (Git, Copado, Gearset, Jenkins, Bitbucket Pipelines)

Preferred Skills:

Experience with Salesforce Experience Cloud and Platform Events
Knowledge of HTML5, CSS, JQuery, and AngularJS for web and mobile frameworks
Expertise in OAuth, Single Sign-On (SSO), and JWT authentication
Familiarity with Salesforce DX (SFDX), Scratch Orgs, and Unlocked Packages
Understanding of Salesforce integration patterns

Desired Qualifications:

Bachelor's degree in Computer Science, Information Systems, or a closely related discipline
Salesforce Certified Administrator (201) or Salesforce Certified Platform Developer (401)
Salesforce Certified Service Cloud Consultant

Additional Information: This is a replacement FRF position.

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