Strategic Customer Service & Planning Specialist (P2P)

Job Purpose

We are looking for a Strategic Customer Service & Planning Specialist (P2P). In this role, you will act as a key interface between strategic customers, Sales KAMs, and internal supply chain team, ensuring end-to-end planning excellence across demand, inventory, order fulfilment, and logistics processes. This is temporary contract for 1,5 year.

Responsibilities 

Customer Collaboration & Governance 

• Act as Logistics Key Account for strategic customers 

• Lead weekly operational reviews and planning alignment 

• Build strong customer relationships and planning models 

• Manage governance routines, KPIs, and SLAs 

End-to-End Planning & Execution 

• Manage full order lifecycle (contracts, call-offs, deliveries 

• Optimize availability using planning tools (OMP, SAP, ADEX) 

• Monitor orders, allocations, backorders, and service risks 

Demand & Inventory Planning 

• Collaborate with customers to integrate sales, stock, and market signals into forecasting processes 

• Support customers in optimizing their inventory level through proactive collaboration, data insights, and planning alignment 

• Actively influence customer behaviour to improve demand quality, forecast accuracy, and inventory health 

• Ensure alignment between customer demand and Bridgestone supply capabilities by maintaining accurate DRP signals and clean demand in OMP 

• Work closely with DRP Planning team to secure proper stock availability in the network and ensure consistent replenishment flows 

Transport & Logistics Coordination 

• Plan direct shipments from production 

• Manage delivery slots and resolve logistics issues 

• Ensure delivery performance and reliability 

Continuous Improvement 

• Analyse KPIs (OTIF, Fill Rate, Forecast Accuracy) 

• Drive root cause analysis and process improvements 

• Support B-Direct transformation initiatives 

Requirements 

• Experience in Supply Chain / Planning / Logistics / Customer Service  

• Good understanding of end‑to‑end supply chain processes  

• Experience in managing strategic customers in a customer-centric supply chain environment 

• Strong analytical skills and ability to work with data  

• Experience with SAP (SD/MM) and planning tools (OMP is a plus)  

• Advanced Excel skills (analysis, reporting)  

• Ability to manage multiple tasks in a dynamic environment  

• Strong communication skills and customer‑oriented mindset  

• English proficiency (B2 or higher) 

• Polish is a must (written and spoken)

Nice to Have 

• Experience with ADEX or advanced planning tools 

• Knowledge of consignment or direct shipment models (ODS, STO/STR) 

• Familiarity with automation, reporting tools or Power BI