Customer Service Coordinator

About BOA
BOA® Technology builds the scientifically proven and patented BOA® Fit System. BOA partners with market-leading brands to make the best gear even better. Each unique configuration is engineered with performance fit at the center to create a precise fit and better connection between an athlete and their equipment — improving performance. BOA® Technology Inc. is headquartered in Denver, Colorado with offices in Austria, Greater China, South Korea, and Japan. For more information, visit BOAFIT.COM
BOA Technology (Shenzhen) Ltd. is a legal branch established by BOA Technology Inc. in China, responsible for the liaison and management of the company's OEM and suppliers, technical support for all cooperative brand factories and solving quality problems, as well as the marketing and sales of the entire Greater China.

Overview of Role
Reporting to Customer Service Manager, the Customer Service Coordinator manages the day-to-day customer services operations to ensure efficient service delivery to our Brand Partner factories across various regions. This role will also proactively work with the internal teams to provide resolution of customer’s inquiries and order-related issues.

Core Responsibilities

• Reflect and role model BOA’s vision, values and Leadership Model and demonstrate passion for our mission across the customer service team and rest of the organization.
• Manage the end-to-end order lifecycle, ensuring accurate and timely order execution from order entry through delivery.
• Communicate proactively on a regular basis with our Brand Partner Factories via email, telephone and/or WeChat – majority of our current Brand Partner Factories are in Asia.
• Collaborate with internal departments (Purchasing, Planning, Logistics etc.) to resolve customer order-related issues according to SOP.
• Develop and maintain strong customer relationships by understanding customer needs, providing timely responses, supporting customer visits and events, managing order changes effectively, and ensuring excellent order execution.
• Good understanding for product knowledge, installation and shoe manufacturing process for your responsible strategic BP factories to provide suggestions when handling daily inquiries from BP factories

Required Qualifications
• College diploma or above
• 2 years of customer service experience in MNC & manufacturing environment
• Proficiency in Microsoft Office products – Outlook, Word, Excel, PowerPoint
• Good command of written and spoken in English and Mandarin
• Occasional travel is required

Desired Qualifications

• Experience with Oracle or NetSuite is a strong advantage.
• Experience in developing and maintaining relationships with both internal and external customers is preferred

We Offer
We’re committed to helping our people be themselves, be well, and grow. We’re proud to offer a creative work environment with a range of benefits no matter where you are around the world.

• Competitive remuneration package inclusive of annual performance bonus

• Benefits according to local policy:

  (SZ&SH): social insurance, housing fund paid with pre-tax monthly salary base and ratio is 12%

  (HK): MPF Voluntary contribution

• Additional commercial insurance covering your spouse and children

• Flexible working policy, Competitive Paid Time Off plans in the industry, including Annual Leave starting from 14 days, Birthday Leave. Four weeks Long Service Leave, 5-day working week and early releases on Fridays and major holidays’ eve

• Comprehensive healthcare plans including medical, dental and annual health check

• Fun, friendly, inclusive workplace with social adventures and activities, including pantry supplies with snacks, fruits and drinks, and meal gatherings

• Free products

• Casual dress code

Caring for each other and the community are part of our core values. We are dedicated to creating more access and opportunity within the outdoor and professional industries. We are proud to be an equal employment opportunity workplace that focuses on inclusion and creates employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. If you think you meet most of the qualifications listed for the role you are interested in, we actively encourage you to apply.