About this role
Do you want to work for a great company with competitive benefits and pay? The Holiday Inn Express Seattle Downtown – Lake Union is looking to hire a Front Desk Supervisor. If you think you'd be a great addition to our team, please apply!
Benefits:
- Medical, dental, and vision offered after qualification period
- Competitive performance bonuses – potential for up to $700 monthly
- Employee discounts at IHG Hotels worldwide
- 401k with match offered after qualification period
- Commuter benefits offered
- Seattle Paid Safe Sick Leave
- Vacation time accrued based on hours worked
- Overtime pay for holidays worked – 10 holidays per year
- Free parking
Job Duties:
- Provide exceptional guest service to all hotel guests
- Provide training to front office staff as directed by Management
- Assigns duties to Guest Service Representatives and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures
- Greet and check guests into and out of the hotel
- Handle all guest requests and/or concerns in a professional and courteous manner
- Manage guest accounts by posting charges and handling cash and credit card
- transactions with accuracy
- Must be flexible in schedule: Positions could be mornings or nights, including weekends and Holidays
- Answer phones
Job Requirements:
- Must be able to stand for extended periods of time
- Be outgoing and friendly
- Must have some supervisory experience
- Some customer service experience required, preferably in a hotel setting
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