About this role
Description
Operations Manager | Forney, TX
Run the branch. Own the results. Build something that's yours.
Infinity Texas Air has been Forney's home comfort company since 2010 — built from the ground up, still run by people who answer the phone, and backed by a customer base most shops would kill for. The HVAC book is deep and steady, plumbing is growing, and the branch is ready for a leader who wants to take it from good to the one everyone else measures themselves against.
That's the job. Not a sit-behind-a-desk role and not a caretaker seat. You'll run the day-to-day the way you'd run your own company — the board, the techs, the numbers, the customer experience — with the freedom to make the calls and a growing platform behind you when you need it.
If you know residential HVAC cold, understand plumbing, and get a kick out of turning a good team into a great one, keep reading.
What You'll Own
- The daily operation — service, install, and dispatch — as the branch's operational leader and go-to
- Revenue, margin, and production, with expectations and accountability set across the team
- A 5-star customer experience at every touchpoint, holding a Google rating of 4.8 or better
- Schedules, labor costs, and resource allocation, tuned for performance
- Budgets, expenses, and the branch's financial results
- The KPIs that matter: revenue, close rate, average ticket, productivity, margin
- Recruiting, training, and developing HVAC and plumbing techs, installers, and support staff
- Performance reviews and coaching that actually move people forward
- Board integrity, routing, and daily capacity, in partnership with dispatch
- A safe, positive, accountable shop where people want to show up
- Quality control that protects the reputation the branch has built
- ServiceTitan, used the right way across service, install, and dispatch
Requirements
What You Bring
- 3+ years leading in residential HVAC service or installation; plumbing experience a plus
- Texas plumbing license (Tradesman, Journeyman, or Master) — a strong plus
- Real understanding of residential service, install, sales, and how a branch makes money
- P&L or department budget experience in a residential service environment
- Strong technical knowledge of HVAC systems and applicable codes - required
- Strategic enough to see the year, hands-on enough to fix today
- Organized, disciplined, and direct — you motivate people and you hold them accountable
- ServiceTitan strongly preferred; field service software required
- Experience leading through growth and change preferred
- Valid driver's license and insurable driving record
What's In It For You
- $80,000–$120,000+ base, dependent on experience and licensing — the more you bring, the higher it goes
- Quarterly performance bonuses tied to the numbers you drive
- Additional discretionary performance bonuses for going above and beyond
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Company vehicle, phone, and tablet
- A clear path up inside a growing, multi-brand platform
- Real ownership of an established branch — your decisions, your results
Who We Are
Since 2010, Infinity Texas Air has been delivering quality heating, cooling, and plumbing service to Forney and the communities east of Dallas — "Service You Deserve, From People You Trust." We handle every job professionally, we hire technicians who are skilled and trustworthy, and we've built a reputation one home at a time. Where comfort never ends.
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