Clinical Hospital Liaison (PRN)

Job DetailsJob Location: Tallahassee, FL 32308Position Type: Part TimeEducation Level: Not SpecifiedSalary Range: $38.00 - $38.00 HourlyTravel Percentage: NoneJob Shift: PRNJob Category: Marketing🏥 Clinical Hospital Liaison

💙 Job Summary

As a Clinical Hospital Liaison, you’ll have the opportunity to make a meaningful difference for patients and families during some of life’s most important and vulnerable moments. Working directly within the hospital setting, you’ll serve as a trusted resource for patients, families, case managers, healthcare providers, and hospital staff as they explore and transition to hospice care.

In this highly collaborative role, you’ll help identify patients who may benefit from hospice services, provide education and guidance, coordinate referrals and admissions, and help ensure patients and families experience a smooth and compassionate transition of care. You’ll work closely with hospital teams and our interdisciplinary hospice professionals to coordinate services, address barriers, and connect patients with the care and resources they need.

The ideal Clinical Hospital Liaison is a compassionate relationship-builder and confident healthcare professional who enjoys working collaboratively, communicating with diverse healthcare teams, and finding solutions in a fast-paced hospital environment. This role is an opportunity to combine your clinical expertise, communication skills, and passion for patient-centered care while building strong partnerships within the healthcare community.

📋 Duties & Responsibilities

Respond to direct requests for assistance, referrals, and education within assigned hospitals.*

Utilize informal and impromptu opportunities to educate, support, and develop solution-driven resolutions that strengthen positive partnerships with hospital resources and contacts.*

Provide support and direction to facility staff in delivering nursing services to patients and families who may benefit from hospice services.*

Coordinate case management of patient services and medical care for individuals who may qualify for hospice services.*

Work collaboratively within an interdisciplinary care setting to teach, assist, and support patients and families throughout the dying process.*

Participate with and provide feedback to the Team Manager and other department personnel in the development and implementation of ongoing hospice-focused education and outreach initiatives.*

Work closely with BBH staff and healthcare providers to coordinate the admission of General Inpatient (GIP) patients to our inpatient units.

Partner with hospital staff throughout the discharge-planning process, including coordination of transportation, medications, durable medical equipment (DME), and other patient needs.*

Conduct daily visits with case managers within assigned hospitals to inquire about potential referrals and identify opportunities to connect eligible patients and families with hospice services.*

Participate in cross-training with Professional Relations Liaisons in the field.*

Host quarterly Lunch & Learn educational sessions with case managers at assigned hospitals.*

Utilize the Customer Relationship Management (CRM) tool to accurately document outreach efforts, contacts, activities, and outcomes.*

Perform other duties as assigned.

Indicates an essential function of the job.

⭐ Key Performance Indicators

💙 1. Loyalty

Believes in and supports the organization, its Mission, Covenants, Operating Principles, and Value Statement. Demonstrates commitment to the organization through professional conduct, decision-making, and daily interactions.

📈 2. Quality Improvement

Adheres to organizational and departmental policies and procedures. Actively identifies opportunities to improve work processes and participates in continual improvement efforts that support the organization's goal of maximum customer satisfaction.

✅ 3. Compliance

Adheres to all organizational policies, regulatory requirements, and compliance standards applicable to the position.

🤝 4. Customer Relations

Carries out the duties and responsibilities of the position in a manner that exemplifies excellent customer service. Demonstrates integrity, respect, professionalism, and compassion when interacting with internal and external customers.

👥 5. Teamwork

Works positively and collaboratively with other staff members and assumes responsibility for individual, team, and organizational performance. Collaborates effectively to achieve results and demonstrates adaptability and flexibility when responding to changing priorities and needs.

💬 6. Communication

Demonstrates effective verbal and written communication skills and appropriately utilizes available communication tools and resources.

💼 7. Resource Responsibility

Makes thoughtful and responsible resource-utilization decisions that support the financial stability and future strength of the organization through improved productivity, efficiency, and cost-effectiveness.

💡 8. Initiative & Innovation

Demonstrates initiative in identifying and solving problems. Offers thoughtful, creative, and solution-focused suggestions to improve processes, services, and outcomes.

⏰ 9. Attendance, Punctuality & Reliability

Arrives at work promptly and limits unnecessary time away from work. Provides advance notice of absences or scheduling concerns whenever possible. Supports the team by being dependable, present, and willing to work additional hours or overtime as needed.

👔 10. Professional Image

Consistently presents a professional image and follows established organizational dress code and appearance standards.

📚 11. Continuing Education

Participates in educational and professional development opportunities appropriate to the individual's discipline, responsibilities, and position.

🛡️ 12. Safety

Ensures all responsibilities and tasks are performed in a safe manner to help prevent injury and avoidable accidents. Consistently follows established safety procedures and demonstrates appropriate use of Universal Precautions.
Qualifications🎯 Required Skills & Abilities

Excellent verbal and written communication skills.

Strong interpersonal skills with the ability to build positive, professional relationships with providers, clinicians, hospital staff, patients, families, and community partners.

Strong negotiation and conflict-resolution skills with a solution-focused approach.

Excellent organizational skills and attention to detail.

Strong analytical, critical-thinking, and problem-solving abilities.

Ability to effectively manage competing priorities, meet deadlines, and remain composed in a fast-paced healthcare environment.

Ability to work both independently and collaboratively as part of an interdisciplinary team.

Demonstrates integrity, professionalism, discretion, and confidentiality in all interactions.

Proficiency with Microsoft Office Suite or related software.

Knowledge of fundraising principles and practices.

Ability to provide compassionate, supportive, and professional service to patients and families.

Flexibility to work assigned weekends, nights, and on-call shifts as required.

🎓 Education & Experience

Bachelor’s degree in healthcare or a related field required.

Current State of Florida or eligible Compact RN, LPN, MSW, or COTA license required.

Previous experience in hospice or palliative care preferred.

Experience working collaboratively with interdisciplinary healthcare teams preferred.

Demonstrated ability to communicate effectively and build strong professional relationships within a healthcare environment.

💙 Our Core Values

At Big Bend Hospice, our core values guide how we care for our patients and families, support one another, and serve our community. Every team member is expected to demonstrate these values through their work and interactions:

Integrity — We demonstrate integrity in everything we do.

Accountability — We hold ourselves accountable to the highest professional and ethical standards.

Respect — We demonstrate respect for one another and for those we serve.

Stewardship — We are responsible stewards of the resources entrusted to us.

Excellence — We remain committed to excellence in our business practices and clinical expertise.

Growth — We continually seek opportunities to increase our knowledge across all disciplines.

Innovation — We explore new and thoughtful ways to fulfill our mission and live our values.

💪 Physical Requirements

This position requires regular movement throughout the hospital and patient-care environment. The employee must be able to safely perform the following physical activities, with assistance when indicated:

Standing: 66–100% of the shift.

Walking: 66–100% of the shift.

Sitting: 0–33% of the shift.

Lifting: Up to 50 lbs. as needed.

Carrying: Up to 25 lbs. as needed.

Pushing/Pulling: Up to 250 lbs. on wheels, with assistance as needed.

Climbing: 1–5 flights of stairs as necessary.

Bending, squatting, kneeling, and reaching: As necessary while performing job responsibilities or providing patient care.

Rotating shoulders: As necessary to perform job responsibilities.

Crawling: If necessary to safely perform job responsibilities.

Must have adequate visual and hearing abilities to communicate effectively, enter information into computers and mobile devices, use telephones, and accurately complete detailed documentation and paperwork.