Customer Service Representative - Dog Play Spot
About this role
Job DetailsLevel: EntryJob Location: Greenville, NC 27834Position Type: Full-Time/Part-TimeEducation Level: High SchoolSalary Range: $11.00 - $12.00 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Customer ServiceOur Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.
We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.
If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!
We offer
· Health, dental, vision, life insurance, STD/LTD, 401K with company matching
· ESOP - Employee Stock Ownership Plan (100% company paid)
· Paid vacation
· Pet supply and service discounts and more!
Responsibilities
• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general
questions
• Answering and handling calls in a professional manner
• Maintaining cleanliness
• Maintaining cleanliness
• Scheduling
• File maintenance
• Data entry
QualificationsSkills Required
Possess a love of animals
Displays a professional manner at all times
Ability to work evenings, weekends & holidays
Lift/carry 40 pounds or more
Able to stand/walk for eight hours a day
Able to work in a fast-paced environment
Able to work on a computer system
Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.
Essential Job Functions
Welcomes both human and pet guests
Can correctly identify animal body language/behavior
Follows safe handling procedures
Checking in and out of pet guests while providing excellent customer service
Escorts pets to and from their rooms
Takes reservations over the phone
Can work both individually and as a team player while performing duties
Contributes in maintaining the cleanliness of the facility
Communication with management and other team members
Required Education
High School Graduate or Equivalent
At least 1 year of professional animal experience
The hourly pay range for this position is $11.00–$12.00. Final compensation will be determined based on experience, skills, and qualifications. Eligible employees may also participate in company-sponsored benefits and incentive programs.
Company at a glance
Since 1995, Best Friends Pet Care has been raising the bar in the pet care industry. Now with many different brands in over 80 locations, including at Walt Disney World and our Pet Hotels and Resorts, Doggy Daycare Centers and Spas - Powered by Best Friends Pet Care coast-to-coast in 26 states, we provide the absolute best pet care in a convenient and friendly atmosphere where safety, comfort, and fun are at the core of what we do. We offer boarding for dogs, cats, and pocket pets; doggy day camp and daycare; grooming; training; vet clinics; and retail. Best Friends Pet Care, including our Hotels, Resorts and Doggy Daycare Centers and Spas are all committed to growing and expanding our best-in-class pet care services in locations nationwide - setting the standard in creating a home away from home and treating our best friends like family.
Learn more at http://www.bestfriendspetcare.com
Top Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term Disability
- Long Term Disability
- 401K With Company Matching
- Employee Stock Ownership Plan
- Paid Vacation
- Pet Supply And Service Discounts
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?