Intake Coordinator (Personal Injury)

Job DetailsJob Location: LOS ANGELES, CA 90025Position Type: Full TimeSalary Range: $25.00 - $32.00 HourlyJob Shift: DayIntake Coordinator
Based in Los Angeles, BD&J is California’s leading personal injury law firm, having recovered over $2 billion for our clients. We pride ourselves on providing compassionate and client-focused service, and we are looking for a driven and detail-oriented Intake Coordinator to join our team.

The Intake Coordinator is the first point of contact for potential clients. This role requires exceptional communication skills, empathy, and the ability to gather and process information efficiently to ensure that all potential cases are properly evaluated and moved forward promptly.

Responsibilities include

Answer incoming calls and respond to web inquiries from potential clients in a timely and professional manner
Collect and document detailed information about potential cases
Perform initial screenings to determine case viability
Ensure all intake forms and documents are completed and organized
Maintain accurate and detailed records in our case management software
Follow up with potential clients to collect additional information or documents when needed
Work closely with attorneys and case managers to transition qualified cases smoothly
Ensure all intake procedures are followed with consistency and attention to detail

Skills & Requirements

1-2 years of experience in a client service, intake, or legal administrative role preferred
Excellent communication skills, both written and verbal
Strong attention to detail and organizational skills
Ability to multitask and manage a high volume of incoming inquiries
Comfortable handling sensitive and confidential information
Proficient in Microsoft Office and case management systems (FileVine experience is a plus)
Empathetic, professional, and calm under pressure
Bilingual in Spanish is required

We offer an excellent compensation package including:

Guaranteed competitive pay plan
Proficiency/performance bonus
401K
80 hours of vacation the first year of employment
Paid holidays
Medical, dental, vision, and life insurance
Supplemental insurance
Opportunity for advancement

At BD&J, we have a clear vision: to be the place where a diverse mix of talented people want to come, stay, and do their best work. We pride ourselves on bringing the best results to our clients and know our company runs on the hard work and dedication of our passionate and creative employees.

BD&J is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

BD&J is an Equal Opportunity/Affirmative Action Employer dedicated to a policy of compliance with all federal, state, and local laws regarding nondiscrimination in employment. No questions included in our application process are intended to secure information to be used for unlawful purposes.

Consistent with the provisions of the Americans with Disabilities Act (ADA), applicants may request accommodations needed to participate in the application process.

Qualifications