Cash Processing Center Associate

At the Bank of Guam it all starts with HEART! 

We are on a mission to delight customers by delivering exceptional service and being there for them when they need us most – just like family. We demonstrate that level of care by being AUTHENTIC, COMPASSIONATE, COURAGEOUS and PERSEVERING in all our interactions. To that end we encourage all employees to find their passion and be their best selves for our customers, fellow employees, and the greater community. We do this by:

LIVING THE BRAND and leading with heart and exceeding expectations

EMBRACING THE JOURNEY by accepting change and challenging others to do the same

BEING AN OWNER of our career and taking responsibility for our actions

LOVING TO LEARN by committing to personal growth and development

General Summary: 

The CPC Associate is responsible for the support of the operational efforts of Cash Processing Center (CPC).  This position functions in a highly secured environment and requires the enforcement of strict policies and procedures to protect the assets of the Bank and the Bank’s customers.  Ensures that established policies and procedures are followed and that all CPC customers are promptly and professionally served.  This position promotes business for Bank of Guam by maintaining good customer service and cross-selling the bank’s products and referring customers to the appropriate team member for new services.

Required Knowledge, Skills and Abilities:

• Knowledge of Bank services and products
• Understanding of related legal and regulatory requirements
• Familiarity with Branch functions
• Strong interpersonal skills
• Well organized
• Ability to maintain an effective and efficient workflow

• Must be Detail-oriented with basic Math skills
• Security conscious
• Ability to work in a security confined environment
• Must have strong data entry skills and experience. 
• Experience working in a fast paced environment is a plus. 
• Ability to work independently
• Professional, positive demeanor 
• Able to lift at least 50 pounds 

Education and Experience:

• 1-2 years teller experience preferred 
• Minimum of 6 months experience in at least one of the following: cash handling, inventory control, deposit processing, vault balancing, account reconciliation, ATM Processing, cashier experience, or teller experience 
• Cash handling and balancing experience highly desired.

Physical Requirements & Working Conditions: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. 

• Seeing: Must be able to read report and use computer regularly (100%)
• Hearing: Must be able to hear well enough to communicate to coworkers regularly (67-100%)
• Fingering/Grasping/Feeling: must be able to write, type, use phone, regularly (100%)
• Lifting/Pulling/Pushing Frequently (65-100%)
• Climbing/Stooping/Kneeling Occasionally (10-35%)
• Seeing: Must be able to read report and use computer (100%) 

Must be able to operate basic office equipment (PC, typewriter, fax, copier and telephone) as well as new and emerging technology, including but not limited to smart phones, tablet devices, digital signage and monitors. Must be proficient in Microsoft Office & Microsoft Excel.

Fair Labor Standards Act (FLSA) Classification

Based off of the duties that are described for this role, this is a Non-Exempt role. 

This is Me! It is important to note that the job description above is intended to describe the general nature and expectation of work to be performed by employees and potential candidates and is not an exhaustive list of responsibilities, duties and skills required.  Additionally, it does not establish a contract for employment and is subject to change at the discretion of the Bank. Employees must remain in their respective position for a minimum of (1 year) with the exception of a promotional opportunity where the minimum qualifications have been attained.

I acknowledge and accept this challenge and feel I am the most qualified candidate to fill this role.  Moving forward, I am committed to remaining actively engaged in this organization and pledge to always consult the heart in matters concerning the Bank by demonstrating our brand characteristics of AUTHENCITY, COMPASSION, COURAGE and PERSEVERANCE with my team and all of our customers.