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Branch Support Specialist

Location
Hagatna, GU, US
Workplace
On-site
Compensation
$14 – $18
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About this role

 

General Summary: 

 

The Branch Support Specialist position is responsible for performing routine duties supporting branch operations promoting a customer centric environment.   Duties include the handling and processing of certain tasks that impact the level and delivery of service to customers in the branch.  Requires knowledge of policies, procedures and practices.  Provides operational support within a specific section of the bank’s internal operations activities in accordance with established systems and procedures.

 

 

Category of Essential Functions & Task

FLSA Class

% Time

 

Manage the Experience

Non-Exempt

20%

  • Proactively role model our bank brand personalities and build meaningful connections with employees, customers and shareholders.
  • Represent/participate in Bank sponsored events and community outreach programs.
  • Ensure involvement in department’s development, training, and cross-training.
  •  

 

 

 

Manage the Relationship

Non-Exempt

20%

  • The nature of the position involves actively participating in multiple work-groups at one time and disseminating information across all levels of the organization.
  • Manage and record systems updates, changes or fixes, communicating such to stakeholders in a timely manner. 
  • Participate/engage in all department meetings and team building events.
  •  

 

 

Manage the Transaction/Tasks

Non-Exempt

40%

  • Update/Maintain Customer Information on the bank’s core system and send notification when appropriate
  • Process interest rate changes upon maturity of Time Certificate of Deposit (TCD) & Individual Retirement Accounts (IRA)
  • Process Opt-Out of bank marketing, solicitation and/or information sharing requests
  • Prepare demand letters for past due safe deposit boxes
  • Overdraft collection efforts and processing of appropriate entries/charge-off requests
  • Monitor Immediate Credit Limits and disseminate reports to Regional Branch Managers
  • Performs other assigned duties/tasks to meet the needs of the department and/or business.
  •  

 

 

 

Mitigate the Risk

Non-Exempt

 20%

  • Verify customer information and ensure signature cards are filed accordingly in the bank’s electronic repository 
  • Handle dormant account processing in accordance with procedures and regulatory requirements 
  • Adhere to all State and Federal Banking Regulations to include Bank Secrecy Act/Anti Money Laundering and all other regulations applicable to job function.
  • Complete all bank mandated training.

 

 

 

FLSA Categorization 

Non-Exempt

100%

 

 

Required Knowledge, Skills and Abilities:

  • Excellent communication skills
  • Professional attitude, appearance and behavior
  • Familiarity with branch functions, policies and procedures
  • Keen knowledge of the bank’s core system
  • Ability to work independently as well as in group settings 
  • Ability to operate business equipment and related computer software such as Microsoft Office, spreadsheets, Word, etc.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to adapt in a changing environment

 

Education and Experience:

  • High school graduate or equivalent or general education degree (GED). 
  • One (1) year customer service, or related experience.
  • Mastery of the Operations Associate DDA a plus

 

 

Physical Requirements & Working Conditions: 

 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. 

  • Seeing: Must be able to read report and use computer regularly (100%)
  • Hearing: Must be able to hear well enough to communicate to coworkers regularly (67-100%)
  • Fingering/Grasping/Feeling: must be able to write, type, use phone, regularly (100%)
  • Lifting/Pulling/Pushing Frequently (34-66%)
  • Climbing/Stooping/Kneeling Occasionally (12-33%)
  • Seeing: Must be able to read report and use computer (100%) 

 

Must be able to operate basic office equipment (PC, typewriter, fax, copier and telephone) as well as new and emerging technology, including but not limited to smart phones, tablet devices, digital signage and monitors. Must be proficient in Microsoft Office.

 

Fair Labor Standards Act (FLSA) Classification

Based off of the duties that are described for this role, this is a Non-Exempt role. 

 

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