TF065 Site Reliability Engineer II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for partnering with engineering and technology teams to implement measures as prescribed by lead/senior SRE engineers. Key responsibilities include ensuring appropriate instrumentation, tooling, ticketing, alerting and on call routines are in place for key services, identifying root causes of issues through production triage efforts, and suggesting code enhancements to technology teams to automate services and improve reliability and efficiency. Job expectations include using software development skills to improve efficiency and to address gaps in reliability.

• The API Services Platform supports a large enterprise ecosystem with 600+ client AITs, 10,000+ servers, and 40,000+ runtimes across 20+ middleware products. A significant portion of this environment—including TIBCO, Mule 3.x, and legacy Anypoint platforms—is End-of-Life (EOL) and carries a substantial vulnerability footprint.
• With the emergence of AI-driven vulnerability discovery and rapidly evolving cyber threats, the organization is accelerating:
• • Platform remediation and modernization
• • Resilience and reliability engineering practices
• • Security hardening of runtime infrastructure
• • Adoption of observability-driven operations
• This role is critical to ensuring high availability, reliability, and security of mission-critical API platforms at enterprise scale.

Responsibilities:

• Develops and maintains reliability scripts, tools and libraries and leverages them for common instrumentation, automation, and operational needs, and when mentoring Site Reliability Engineer (SRE) resources on reliability practices and established tools/capabilities
• Collaborates with Development and Infrastructure teams to understand technical solutions and implement monitoring capabilities outlined in the application and system monitoring designs put forward by the SRE Lead
• Partners to implement code changes to make use of common reliability libraries and tools and helps Application Production Services and Application Development teammates understand how to use them
• Identifies vulnerabilities and opportunities for reliability improvement, such as investigating low level error rates and 'noise' in monitoring, and defines solutions to reduce manual support effort and/or improve system reliability
• Engages as a subject matter expert in major incident triage efforts and failure scenario modelling and diagnosis with Problem Manager root causes for major incident/problem management investigations
• Participates regularly in an on-call rotation with Production Support teammates to learn more about reliability issues affecting their portfolio
• We are seeking an experienced Site Reliability Engineer (SRE) Lead to drive platform reliability, observability, and operational excellence across the API Services ecosystem.
• This role combines:
• Production engineering and reliability leadership
• Platform security and vulnerability remediation
• Ownership of large-scale, distributed runtime environments
• Leading reliability engineering for high-scale API platforms (40K+ runtimes)
• Driving EOL remediation and platform stabilization efforts
• Implementing SRE best practices:
• SLIs / SLOs / error budgets

Required Qualifications:

• Strong experience in Site Reliability Engineering / Production Engineering
• Hands-on expertise with:
• MuleSoft, TIBCO, or similar middleware platforms
• Large-scale distributed systems and runtime management
• Deep understanding of:
• System reliability, scalability, and high availability design
• Incident management, root cause analysis, and problem management
• Experience with:
• Observability tools (e.g., Dynatrace, Splunk, Prometheus, Grafana)
• CI/CD pipelines (Jenkins, Git, Ansible)
• Strong scripting/automation skills:
• Shell, Python, PowerShell
• Experience managing Linux/Unix and Windows production environments
• Knowledge of:
• Microservices, API platforms, and cloud-based architectures
• Understanding of:
• Platform security, vulnerability remediation, and risk mitigation in production systems
• Excellent troubleshooting skills in high-pressure, real-time environments

Desired Qualifications:

• Experience implementing SRE frameworks (SLIs, SLOs, error budgets)
• Familiarity with:
• Kubernetes / containerized platforms
• Infrastructure as Code (Terraform, Ansible)
• Exposure to:
• AI-driven operational monitoring or security tooling
• Large-scale platform modernization or migration programs
• Middleware certifications (MuleSoft or equivalent)
• Experience in regulated environments (e.g., financial services)

Skills:

• Analytical Thinking
• Automation
• Collaboration
• Production Support
• Result Orientation
• Application Development
• Architecture
• Influence
• Project Management
• Solution Design
• Powershell

Shift:

Hours Per Week: