BC Service Trainee-Ansbach(PT25) Req #2332

Requisition #2332

Banking Center Service Trainee – (13101) – TG3 - Ansbach (Germany), Part-time 25 hours per week.

M/F/D (Male/Female/Diverse)

PRINCIPAL ACCOUNTABILITIES
Banking Center Service Specialist during the first 6 months of employment. Position responsibilities extend to learning, mastering and carrying out a standard range of service assignments as specified below.

I.    General Tasks and Skills
•    Provide basic financial services within assigned authority limit including, but not limited to, cashing checks, accepting individual deposits, buying and selling l local and foreign currency, selling financial papers, processing SEPA One Time Payments (OTP).
•    Maintain adequate supply of cash to meet business needs while complying with standard limits, and accurately balance cash holdings daily.
•    Complete transactions initiated by other sections/departments by paying out loans, processing wire transfers and accepting loan payments.
•    Process Night Depository containers and Subject to Count deposits on an as needed basis.
•    Process organizational transactions on an as needed basis.
•    Become familiar with ATM servicing and replenishment
•    Learn to perform and become familiar with being a dual control member when servicing ATM machines, processing incoming and outgoing cash shipments or transporting cash requiring military or security police support.
•    Open and close accounts (i.e. Checking and Savings Accounts and Certificates of Deposit) for authorized individuals utilizing the Relationship Building Notes (RBN).
•    Become familiar with opening and closing accounts (i.e. Check and Savings Accounts) for organizational customers.
•    Initiate and cancel account services (i.e. ATM Cards, checking to savings transfers).
•    Learn to perform account maintenance tasks for individual accountholders and organizational accounts (i.e. Account Life Extensions, Stop Payments, local bill pay recalls).
•    May learn to process standard loans through the automated loan decision rendering software application.
•    Assist customers in enrolling and conducting Online Banking, and with Mobile Banking questions.
•    Handle routing customer inquiries.
•    Learn to reconcile Financial Paper Working Stock log and compare with Printed Checks Report.
•    Prepare wire transfers.
•    Perform other reasonable duties as assigned.

II.    Security
•    Follow work station security, robbery, and bomb threat procedures.
•    Ensure the protection of confidential and proprietary information.
•    Protect entrusted keys, combinations and codes.
•    Comply with fraud prevention, anti-money laundering policy and procedures and any other regulatory compliance policies/procedures.
•    Protect the Bank and Department of Defense assets.

III.    Service Delivery
•    Build knowledge of the standard scope of the Bank’s products and services.
•    Perform all customer transactions in a professional manner to build customer confidence and trust.
•    Apply all Playbook behaviors and demonstrate the Community Bank Spirit and Core Values.

Required skills:
•    Minimum of six months cash handling and customer service
•    Minimum of six months experience with cross-selling, and/or product referral
•    Proven results in a customer-centric, results-driven environment
•    Engage with customers; effectively communicate, build rapport and overcome objections
•    Ability to identify customer financial needs, goals and objectives
•    Ability to respond and assist customers with inquiries and/or problem resolution
•    Ability to work effectively as a team member
•    Strong communication skills (including verbal and non-verbal) and active listening skills
•    Careful attention to detail and time management
•    Proficiency in basic computer skills

Desired Skills:
•    Prior banking experience a plus