Surveillance Agent

Responsibilities: (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.)

• Observe all guest and team member activities in all monitored areas, including, but not limited to, casino floor, cage, count room, restaurants, and back of house common areas. 
• Monitor activity for criminal activity, violation of Iowa Racing and Gaming Commission regulations, and/or violation of company policies and procedures. 
• Appropriately record activities and report observations to company and Iowa Racing and Gaming Commission officials. 
• Appropriately record surveillance activity in daily log.
• Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information. 
• Follows Federal, State, and local laws/ regulations in conjunction with property policies, procedures, and Internal Controls.

Competencies:

• Must be able to obtain and maintain an Iowa Racing and Gaming Commission Class C license.
• Must be at least 18 Years of age.
• High school diploma or GED equivalent is required.
• Surveillance experience preferred.
• Must possess excellent teamwork, interpersonal, customer service, and verbal communication skills.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Able to effectively communicate in English via verbal and written
• Must be able to obtain and maintain a State Gaming Class C License

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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