Shift Supervisor - Security

Responsibilities:

• Ensure consistent high-quality service to all our team members and guests.
• Patrol property to ensure safety of guests and team members.
• Delegate authority, assign responsibilities and work schedules to department staff, and monitor for timely and proper completion.
• Investigate incidents and guest complaints and produce summary report of findings.
• Check for and report safety hazards.
• Respond promptly and appropriately to guest and team member incidents and accidents. Write reports.
• Monitor customer and employee passage in and out of casino.
• Answer all calls promptly and professionally.
• Participate in routine drills as assigned.

Competencies:

• Must possess excellent teamwork, interpersonal, customer service, written and verbal communication skills.
• Requires the ability to manage multiple priorities in a fast-paced environment.
• Must be able to maintain a flexible work schedule that includes nights, weekends and holidays.
• Must be able to obtain and maintain an Iowa Racing and Gaming Commission Class C license.
• Must acquire and maintain CPR certification.
• Must possess valid driver's license and maintain good driving record.
• Must have a professional demeanor and presence with the ability to interact with individuals at all levels in the Company and in external organizations.
• A high school diploma or GED equivalent is required.
• One to three years’ experience performing and managing duties of security department personnel, a 4-year degree in a related field or equivalent work experience is preferred.
• Gaming industry experience is required.
• Must possess excellent guest service skills to effectively deal with guests.

Work Environment:

A casino environment exposed to bright flashing lights, noise, smoke, and varied temperatures.  Use of elevator and stairs.   May occasionally be in an outdoor environment, exposed to varied weather conditions.

Target Salary Range:

• $21.63

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

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