Security - Officer

Responsibilities: 

• Always remain alert for burglaries, prowlers, vandalism, trespassers, removal of casino property without proper authorization, and any additional suspicious activity.
• Assist in transporting money and chips.
• Observe, report and take action as directed by the supervisor or above with respect to all suspicious, unusual situations.
• Respond to and assist in all emergencies, including but not limited to fires, medical emergencies, and criminal activity.
• Answer all calls promptly and professionally.
• Respond to all disturbances in order to deescalate the incident.
• Must make sound judgment when interacting with Team members and guests.
• Interact with guests in a friendly and courteous manner.
• Be aware of and handle guest opportunities to ensure overall guest satisfaction in accordance with QCE’s Service PACK.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Investigate and prepare written reports on incidents/medicals that occur during the shift in a timely manner.
• Document all incidents and property damage as directed.
• Practice teamwork, support fellow Team Members, and create an energized, positive work atmosphere.
• Assist other Security Officers as needed.
• Assist valet parking attendants in controlling traffic when necessary or parking vehicles.
• Maintain a high level of personal integrity.
• Other duties as assigned.

Qualifications:

• High School Diploma or equivalent, required
• Must be at least 21 years of age
• 6 months of security experience, required
• Knowledge of Casino Security operations, preferred
• Able to effectively communicate in English via verbal and written.
• Ability to extended hours, weekends, and holidays
• Must be able to follow orders and perform under high stress situations
• Must be able to obtain and maintain an Illinois Gaming License
• Must have a valid driver’s license

WORKING ENVIRONMENT & PHYSICAL EFFORTS

• The hospitality industry is a 24 Hour 365-day operation.
• This position will primarily be indoors in controlled temperatures.
• Frequent: standing, reaching, pulling, pushing, sitting, kneeling, lifting up to 50 pounds, and with repetitive movement of fingers, legs, arms, and hands
• Speech and Vision abilities are required.

Target Salary Rate: $17.50 per hour