Automotive Service Retention Associate

Job Details: Job Location: Route 44 Toyota - Raynham, MA 02767-5437, Salary Range: $40,000.00 - $70,000.00 Base+Commission/year, We are excited to invite an Automotive Service Retention Associate to join our dynamic team. If you are a driven professional committed to exceptional customer service while fostering the growth of your team, the dealership and yourself, we eagerly await your application!

What we offer

$30,000.00 to $60,000.00 annual earning potential based on performance, with top performers having the ability to earn above average
401k with Company match
Medical, Dental, Vision & Life Insurance

Paid Time Off

Paid Holidays

Ongoing training and development

Weekly Pay

Employee discounts on service, parts and vehicles

Duties

Engage with potential customers via phone and email to promote dealership services and products.
Answer inbound calls in designated order.
Make outbound calls in order to follow up with service appointment opportunities, confirm appointments, and other serviced-related calls.
Schedule appointments for service department.
Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction with efficient turnaround.
Maintain organized records of customer interactions and service activities to support the service team.
Collaborate with the dealership team to develop strategies for lead generation and customer engagement.
Utilize strong public speaking skills to present information clearly and effectively during customer interactions.
Complete daily work plans set by your manager.

Qualifications: Qualifications

Experience in customer service, within a dealership environment a plus.
Proficient computer and phone skills.
Strong organizational skills with the ability to manage multiple tasks efficiently
Excellent communications skills, both verbal and written
Bilingual proficiency preferred but not required
A proactive approach to problem-solving and the ability to work collaboratively within a team setting