Agency Account Manager, Expert Insurance

Job Details: Job Location: Expert Insurance - Johnston, RI, Position Type: Full Time, Salary Range: Undisclosed, Agency Account Manager

Expert Insurance, LLC is a cutting-edge concept-become-reality in the world of auto & home insurance. Be a true advocate making a difference in the lives of others, solving problems, and learning a variety of skills for your professional and personal development.

Schedule

Monday – Friday

One Saturday per month (Day off during the week to make up for the Saturday)

Why join Expert Insurance?

Work in a stable industry with a positive, rewarding, and down-to-earth culture
Leadership team that’s engaged, trustworthy, and employee focused
Generous base salary, recognition & incentives, and advancement opportunities
Paid training, holidays, and time-off
License/certification reimbursement plan
Health, HSA, FSA, life, dental, vision, short & long-term disability insurance benefits and more
401(k) plan with a company match

Responsibilities

Service (and in some cases sell) Property & Casualty (P&C) insurance products face to face and via phone/on-line

Process changes to existing Auto, Home, Renters, Condo, Umbrella, etc.

Strengthen and nurture client relationships by providing exceptional customer service experiences
Conduct quality insurance and post purchase reviews to ensure a smooth transition to renewal and a seamless onboarding process
Responsible for daily checks of service-related matters including but not limited to billing, retention, endorsements, legal documentation, claims, underwriting, home inspections, administrative/follow up tasks etc.
Support dealership relationships by verifying accurate evidence of insurance is received
Display high levels of integrity, professionalism, respect, and excellent customer experiences
Adhere to compliance guidelines and all state regulations

Environmental & Physical Requirements

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds

Benefits Include

Health, dental, life and disability insurance
401(k) with company match
Flexible spending accounts

Paid Time-Off

Qualifications

Proven track record of exceeding customer satisfaction objectives
BA degree or equivalent experience preferred
Independent agency customer service experience preferred (P&C)
Valid Property & Casualty License / Personal Lines a plus
Bilingual, Spanish speaking preferred, but not required