About this role
Description
Our team is looking for a hard-working medical assistant who will work with the physicians and other members of the practice by performing a variety of back office clinical and administrative duties. This person will work to fulfill patient needs and ensure smooth patient flow within the practice.
Duties and Responsibilities
- Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy
- Communicates clearly on the phone and accurately documents and assigns messages
- Confirms and updates contact information for all patients at every contact
- Makes follow-up calls for any messages left
- Documents appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately
- Delivers all communications with excellent customer service
- Be courteous and professional for all patient interactions
- Routes calls to appropriate staff for swift resolution
Requirements
- Strong computer skills, including basic keyboarding skills
- Ability to navigate through patient records systems
- Ability to analyze situations, prioritize, develop solutions, and make recommendations
- Ability to work with minimal supervision
- Excellent customer service and communication skills over the telephone
- Ability to community sensitively and effectively with patients
- Excellent organizational and problem-solving skills
- Knowledge of medical practice terminology
Education and Experience
- Minimum High School Diploma or Equivalent
- Experience in fast paced scheduling or call center
- 2+ years of customer service experience
- Experience working with performance metrics
- Experience with Microsoft Office Products (Word, Excel, PowerPoint)
Benefits of Working with University Foot and Ankle Institute
- Medical, Dental, and Vision Plans
- HSA with Employer Contribution
- FSA
- Generous PTO Program
- 401k with a 3% Match
- Employee Assistance Program
- Life and AD&D Insurance
- Short-Term and Long-Term Disability
To find out more, visit https://www.footankleinstitute.com/
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