Front Office Specialist (Keystone)

  This is a full time position.  Monday-Thursday 8:00 am-6:30 pm

 POSITION SUMMARY   

The Front Specialist is a multi-functional, fast paced, customer-oriented position. The incumbent may be responsible for one or more of the following: Customer Care Specialist, Backup Support, Cashier, File Room and/or Telephone Operator. Each of these responsibilities serves integral role in AH operations. One of your primary responsibilities is customer service and a team spirit.      

POSITION RESPONSIBILITIES
 Greet patients in a polite, prompt and helpful manner.
 To receive and take accurate telephone messages.
 Strong interpersonal communication skills to support team efforts to the organization.
 Direct customers to the appropriate resources when necessary.
 Assist patients with necessary paperwork as needed.
 Completes necessary paperwork such as encounter forms; uses computer system to generate information necessary for billing
 Informs appropriate nursing staff of the patient’s arrival.
 Enters all information and verifies information for billing and records purposes.
 Translation
 Confirming appointments