CO - PATIENT ACCESS REPRESENTATIVE

Job DetailsJob Location: Colorado Springs, CO 80907Salary Range: $18.00 - $26.00 HourlyPatient Access Representative (Full-Time, In-Person)

Location: Colorado Springs, Colorado, United States

Organization: Gastro Care Partners

Position Type: Full-Time | Non-Exempt | In-Person

Join the Team That Makes Every Patient's Journey Exceptional!

Gastro Care Partners is seeking a compassionate, detail-oriented Patient Access Representative to serve as the first point of contact for our patients. This role is essential in ensuring a seamless and welcoming patient experience from registration through scheduling and check-in.

In alignment with the organization’s mission to deliver exceptional, patient-centered gastroenterology care, this position supports timely access, operational efficiency, and a high-quality patient experience. The Patient Access Representative plays a critical role in ensuring every interaction reflects our commitment to compassionate service, accuracy, and excellence.

At Gastro Care Partners, our vision is to be the leading gastroenterology partner recognized for transforming patient access, care coordination, and operational excellence. This role directly supports that vision by ensuring patients receive timely, organized, and compassionate service from their very first interaction with our organization.

Our work is grounded in the following core values, which guide every interaction and decision:

Patient First: Every interaction prioritizes empathy, respect, and exceptional service
Integrity: We act with honesty, accountability, and transparency
Excellence: We are committed to accuracy, efficiency, and continuous improvement
Teamwork: We collaborate to support patients, providers, and each other
Innovation: We embrace improvement that enhances access and patient outcomes

Why You'll Love Working Here

Be part of a growing healthcare organization committed to patient-centered care
Work alongside supportive leaders and collaborative teammates
Make a meaningful impact on patients and their families every day
Opportunities for professional growth, learning, and career advancement
Competitive compensation and comprehensive benefits package
A culture that values teamwork, respect, and excellence

Work Authorization & Residency Requirements

Applicants must be legally authorized to work in the United States at the time of application and throughout their employment. Gastro Care Partners does not provide employment visa sponsorship now for this position. Additionally, employees hired for this position must reside in the State of Colorado no later than their first day of employment and maintain residency in Colorado throughout their employment in this role.

Compensation: $18.00 - $20.00 per hour plus Full Benefits

Key Responsibilities

Warmly greet patients, families, and visitors, ensuring a positive and professional first impression.
Register patients and verify all necessary demographic, insurance, and medical information.
Provide patient education regarding procedure preparation, insurance requirements, and billing processes.
Schedule patients for various clinical services with accuracy and efficiency.
Answer incoming phone calls, address inquiries, and direct calls appropriately.
Perform a variety of clerical and administrative duties to support daily operations.
Maintain strict confidentiality and safeguard sensitive patient information at all times to ensure compliance with HIPAA and all organizational policies

Required Qualifications

High school diploma or equivalent required
1+ year of experience in healthcare, front office, or customer service preferred
Strong communication and interpersonal skills with a patient-centered approach
Ability to multitask and remain organized in a high-volume environment
Proficiency with EMR systems preferred
Basic understanding of insurance verification and scheduling processes preferred
Strong attention to detail and accuracy

Physical Requirements

Ability to sit, stand, and walk for extended periods throughout the workday
Frequent use of hands for computer use, phone systems, and documentation
Ability to communicate clearly in person and over the phone
Occasional lifting or carrying of up to 20 pounds (e.g., office supplies, files)
Ability to bend, reach, and perform routine office-related physical tasks as needed

Work Environment

Full-time, in-person position in a clinical office setting
Regular interaction with patients, providers, and clinical staff
Fast-paced environment requiring professionalism, adaptability, and teamwork

Conditions of Employment

Must successfully pass a criminal background check as a condition of employment
Must successfully pass a pre-employment drug screening, which includes testing for marijuana
Continued employment is contingent upon maintaining compliance with organizational policies and standards

Qualifications