Quality Executive / Quality Analyst
- Location
- Mumbai
- Workplace
- On-site
- Employment
- Full-time
About this role
Position Summary
The Quality Executive is responsible for monitoring survey recordings and field audit activities to ensure compliance with quality standards, project requirements, and organizational objectives. The role involves conducting quality evaluations, providing actionable feedback, coaching field teams, facilitating training programs in regional languages, and supporting continuous process improvement initiatives to enhance overall field performance and data quality.
Requirements
Key Responsibilities
Quality Monitoring & Audit Evaluation
Monitor and evaluate survey recordings/interviews conducted by field teams against defined quality standards and project requirements.
Conduct regular quality audits to assess interviewer performance, adherence to questionnaires, and compliance with operational guidelines.
Identify quality gaps, process deviations, and compliance issues, and recommend corrective actions.
Maintain accurate audit records, quality reports, and performance trackers.
Feedback & Performance Improvement
Provide timely and constructive feedback to field teams based on audit findings.
Document audit observations, corrective actions, and improvement plans.
Conduct one-on-one coaching sessions with surveyors and auditors to address quality concerns and improve performance.
Monitor closure of recurring quality issues and track improvement trends.
Benefits
Benefits
- Opportunity to make significant contributions to a dynamic company
- Walking distance from Chakala metro station, making commuting easy and convenient.
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