Rental Sales Agent / Customer Service Representative

We are looking for help at our counters to serve our valued customers. This opportunity in what we call a 'Rental Sales Agent' capacity will be for an ongoing role based at Melbourne Westmeadows.

• Fulltime role
• Full training provided to help you achieve your goals & reach your potential
• Supportive, friendly, and caring culture
• Large, stable global organisation
• Opportunity to grow and move internally within our business

What you’ll do

• Establishing customer car rental needs by actively listening
• Review in detail ABG’s various add on’s and services as to determine what may best suit the customer
• Communicate rental procedures and guidelines effectively
• Complete rental bookings in a timely, efficient and accurate manner
• Answering customer questions and inquiries

What we’re looking for

• Applicants must have a full and valid driver’s licence
• This is a full time position and requires availability to work on a rotational roster that includes evenings, weekends and public holidays
• Have working right in Australia (As this is fulltime permanent role, we can’t consider Student Visa holders at this stage)
• Ability to work in a fast paced environment while delivery exceptional customer service
• Previous experience within retail, hospitality, customer service or similar roles, sales experience is highly regarded.
• Ability to follow procedures and adhere to company guidelines and standards
• Comfortable learning and using various computer systems to accurately input rental information

Benefits and Perks

• Competitive Rate + loadings/overtime rates + performance Bonuses
• Employee discounts on car rental across Avis Budget Group
• Full training provided to help you achieve your goals & reach your potential
• Wellbeing programme including discounted life insurance options + discounted health cover + superannuation options
• Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.