Customer Service Team Lead

Job DetailsJob Location: Woods Cross, UT 84087Position Type: Full TimeAutomotive Service Team Lead – Monday–Friday – $22+

AutoSavvy

AutoSavvy is the nation’s largest and fastest-growing retailer of branded title vehicles, with 20+ locations across 9 states and more than 100,000 vehicles sold. We’re redefining the used car industry with an unbeatable product value offering.

Recognized on the Inc. 5000 list four years in a row, AutoSavvy offers strong career growth, promotes from within, and provides industry-leading benefits.

Automotive Service Team Lead

Position Overview

We are seeking an experienced, dependable Automotive Service Team Lead to help lead the day-to-day operations of our service department while delivering an excellent customer experience.

This is a working team lead position for someone who can successfully perform Service Advisor responsibilities while also helping guide the team, maintain workflow, uphold department standards, and serve as a go-to resource when challenges arise.

The ideal candidate brings strong automotive service knowledge, proven Service Advisor or Service Writer experience, confidence using CDK, and the leadership skills to keep a busy service operation organized and moving forward.

We are looking for someone who leads by example, takes ownership, communicates clearly, holds high standards, and helps the entire team succeed.

Pay & Schedule

$22+ per hour, based on experience
Monday–Friday
8:00 AM–5:00 PM
No weekends

What You’ll Do

Team Leadership & Department Support

Lead by example and help set the standard for professionalism, accountability, urgency, and customer service
Support the daily workflow of the service department and help ensure work is prioritized appropriately
Serve as a resource for Service Advisors and other team members when questions or challenges arise
Help keep repair orders, customer communication, and vehicle workflow moving efficiently
Partner with technicians and department leadership to identify and resolve workflow issues
Help reinforce company procedures, warranty requirements, and service department processes
Assist with training, coaching, and developing team members
Help identify performance or process concerns and work toward practical solutions
Take ownership of customer escalations and assist in resolving difficult situations professionally
Promote teamwork and strong communication between advisors, technicians, and leadership

Service Advisor Responsibilities

Greet customers promptly and provide a professional, welcoming service experience
Verify and update customer contact and vehicle information
Accurately gather and document customer concerns
Write clear, detailed repair orders for technicians
Perform visual vehicle inspections and accurately document vehicle condition
Communicate effectively with technicians regarding diagnosis and repairs
Prepare accurate estimates and clearly explain recommended services
Ensure repairs and documentation align with warranty and company guidelines
Maintain proactive communication with customers throughout the repair process
Resolve customer concerns quickly and professionally
Build customer relationships that encourage repeat and referral business
Maintain high customer satisfaction standards
Keep work areas organized and ensure department processes are consistently followed

What We’re Looking For

We’re looking for more than an experienced Service Advisor. The right candidate should demonstrate the ability and desire to lead a team and take ownership of department performance.

Qualifications

2+ years of Automotive Service Advisor, Service Writer, or similar automotive service experience preferred
Previous team lead, supervisory, mentoring, or leadership experience strongly preferred
Experience with CDK (Dealer Management System) required
Strong working knowledge of automotive repair and maintenance
Proven ability to manage multiple repair orders and competing priorities
Strong customer service and conflict-resolution skills
Excellent verbal and written communication
Strong organizational skills and attention to detail
Ability to coach, support, and hold team members accountable
Comfortable making decisions and solving problems in a fast-paced environment
Professional, dependable, self-motivated, and team-oriented

Leadership Traits That Will Make You Successful

Our strongest candidates will demonstrate

Ownership: Sees an issue and takes responsibility for helping solve it
Leadership by example: Holds themselves to the same standards expected of the team
Accountability: Follows through on commitments and helps maintain department standards
Communication: Keeps customers, technicians, team members, and leadership informed
Composure: Handles difficult customers and high-pressure situations professionally
Organization: Keeps multiple customers, vehicles, repair orders, and priorities moving
Coaching mindset: Helps teammates improve rather than simply pointing out problems
Initiative: Recognizes what needs to be done without waiting to be told
Team mentality: Understands that department success matters more than individual credit
Customer focus: Balances operational efficiency with an excellent customer experience

Requirements

Valid driver’s license with an acceptable driving record
Ability to pass a background check
Authorized to work in the United States
Ability to use Multi-Factor Authentication apps on a cell phone

Benefits

Comprehensive Benefits: Medical, Dental, and Vision coverage, HSA match, TelaDoc, Pharmacy Discount Programs, and employer-paid Life Insurance
Employee Assistance Program: Free personal support and general resources
Additional Perks: Pet Insurance, Gym Discounts, Employee Vehicle Purchase Program, and Volunteer PTO Program
Retirement Savings: Employer matching contributions
Paid Time Off: Among the best PTO policies in the industry
Paid Holidays: 7 major holidays

Physical Requirements

Must be able to lift up to 25 pounds independently; the majority of lifting is from knee to shoulder height, with other lifting required from various levels
Must be able to carry and transport up to 25 pounds up to 60 feet
Requires sitting for extended periods
Requires periods of standing with frequent stretching, reaching, walking, stooping, pushing, and/or pulling
Requires excellent visual acuity and manual dexterity
Must be able to type for extended periods
Must be able to hear and communicate with others in person and by phone

Work Environment

Onsite position
Work may take place indoors and outdoors in varying weather conditions

Apply Today

If you are an experienced Automotive Service Advisor, Service Writer, Lead Service Advisor, or Service Team Lead who is ready to take the next step into leadership, we want to hear from you.

This opportunity is ideal for someone who enjoys helping customers but is also ready to lead people, improve processes, solve problems, and take greater ownership of a service department’s success.

Bring your automotive service experience and leadership mindset to AutoSavvy and grow your career with a company that promotes from within.

AutoSavvy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All offers of employment at AutoSavvy are contingent upon clear results of a thorough background check and motor vehicle report (MVR). Background checks and MVRs will be conducted on all final candidates offered employment. AutoSavvy participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
Qualifications