Call Center Trainer

Location
Marlborough
Workplace
On-site

About this role

Automated Health Systems is seeking a Trainer to support employee training, onboarding, and ongoing staff development programs.

Benefits

  • Health, dental, and vision insurance
  • 401(k)
  • Employee wellness program
  • Training and career growth opportunities

Responsibilities

  • Assist with staff orientation and onboarding programs
  • Develop and deliver training materials and learning modules
  • Conduct initial and ongoing training sessions
  • Communicate program or policy updates to staff
  • Support quality improvement initiatives through training
  • Evaluate training effectiveness and suggest improvements
  • Assist with staff development initiatives and special projects
Qualifications

Qualifications

  • Bachelor’s degree in related field preferred, or equivalent experience
  • 3+ years of training or instructional experience required
  • Experience in contact center, healthcare, or human services environments preferred
  • Strong communication and presentation skills
  • Strong organizational and instructional design skills
  • Strong computer skills and familiarity with training tools

Automated Health Systems is an Equal Opportunity Employer.

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Top Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Employee wellness program
  • Training and career growth opportunities