About this role
BDC SERVICE REPRESENTATIVE
Our Mission: Fostering a people-focused culture by developing career paths for everyone to succeed and creating seamless automotive solutions that make things easy for our teams and clients.
Autobahn is a family-owned company with a long history of success and commitment to making our communities better. We are looking for passionate individuals from all backgrounds who align with our core values to help grow our brand by delivering exceptional service experiences. We invest in the growth and development of our team members so they can drive their own career paths with a focus on promoting from within. Come join the Autobahn team!
Here at Autobahn, we believe that engaged teammates are the best way to deliver an effortless service experience for our clients. We offer a great work-life balance with the best hours in the business, industry leading PTO, 401k match, recognition programs, anniversary bonuses, lease payment assistance, and many more. It’s time for you to love what you do!
As a BDC SERVICE REPRESENTATIVE, you are driven to ensure all client needs are handled in a timely and professional manner. You are friendly and have a passion for communication, organization, and delivering a seamless experience. You are a humbly confident teammate with an eagerness to learn and help your team grow.
As a BDC SERVICE REPRESENTATIVE with Autobahn, you will be responsible for:
Providing introductory information to prospective and existing service clients
Scheduling and confirming service appointments
Following up with clients to ensure satisfaction and retention
Handling inbound and outbound calls, emails, and service inquiries
Determining the most effective way to address client needs and concerns
Communicating with service advisors and internal teams to support workflow
Tracking appointments and client interactions in CRM systems
Escalating concerns when necessary to ensure timely resolution
Qualifications:
Multitasking and organizational skills
Excellent communication skills, both written and verbal
Patience, compassion and empathy
Professional, well-groomed personal appearance
Clean driving record & valid driver’s license
Willing to submit and pass pre-employment background check and drug screen
Our Values: Connections Not Transactions | Expertise in Motion | Trust Through Transparency
Equal Opportunity Employer
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