SLS.ACCOUNT MANAGEMENT SPECIALIST - SENIOR

Responsible for managing the relationship and business strategies for less complex accounts (regional, single business unit, internal, etc.). May have responsibility for larger, more complex accounts when paired with a more senior account manager. Responsibilities include selling the organization's products to assigned business customers to achieve sales goals, expanding existing customer relationships and executing account sales plans in support of business strategy.

Responsibilities

Develops, manages, and maintains business relationships with assigned accounts supporting the organization's sales strategy. Supports growth or new business opportunities and cost initiatives. Extends and expands sale of products and services to existing clients. Leads, manages and coordinates communication and interfaces with the customer at appropriate levels. Negotiates and implements contracts with accounts as authorized. Manages production and distribution issues associated with accounts. Responsible for establishing and maintaining positive customer relations. Acts as a champion for the voice of the customer within the business. Supports account strategy and works with key stakeholders in the business to achieve optimum results. Responsible for measuring customer satisfaction and creating action plans to improve satisfaction based on data. Manages accounts receivable deliverables including payment terms negotiation discussions. Drives Customer Focus Six Sigma initiatives to strengthen relationship with customer. Drives cross business unit account development in support of account strategy.  Lead and facilitate daily, weekly, and milestone-based project meetings, ensuring effective communication and alignment among internal stakeholders. Drive project advancement through close collaboration with engineering, suppliers, supply chain, finance, quality, manufacturing, and leadership teams, resolving issues and coordinating actions to achieve project objectives.

Qualifications

College, university, or equivalent degree in marketing, sales, technical or a related subject or equivalent industry experience required. This position may require licensing for compliance with export controls or sanctions regulations.  Proven experience in a similar industry and role, with the ability to quickly adapt and make an immediate impact. Strong English communication skills are required, including the ability to lead and participate in business-level meetings and handle professional written correspondence such as emails with global stakeholders. Native-level Japanese language proficiency is also required, with the ability to communicate effectively with local stakeholders and business partners.