Engineer, Broadcast Infra Support
About this role
WHY JOIN US?
We practice a vibrant & energetic office culture.
We provide opportunities for career advancement within the company.
Good performance is always rewarded accordingly.
“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”
JOB RESPONSIBILITIES:
What you will do:
- Operate, monitor, and maintain OTT, media encoding/transcoding, and broadcast platform services.
- Ensure the quality and availability of audio, video, transport stream, and network services.
- Investigate system faults, perform root-cause analysis, and implement corrective actions.
- Respond to incidents and service interruptions within agreed service levels.
- Perform system upgrades, patching, maintenance, and platform enhancements.
- Generate operational and performance reports and recommend service improvements.
- Maintain system documentation, operating procedures, and technical records.
- Collaborate with internal stakeholders, vendors, and support teams to resolve technical issues.
- Participate in project implementation, testing, commissioning, and acceptance activities.
- Support 24x7 operational requirements, including shift work and on-call support when required.
Technical Skills
- OTT Platform Technologies
- Media Encoding and Transcoding Technologies
- Broadcast Workflow and Media Delivery Systems
- TCP/IP Networking
- Multicast Networking
- Transport Stream Analysis
- SQL and MySQL Databases/Scripting
- AWS Cloud Services
- Server and Storage Infrastructure
REQUIREMENTS:
Who you are:
- Bachelor Degree in Computer Science, Information Technology, Telecommunications, Electrical & Electronics Engineering or related disciplines.
- Minimum 1–2 years of experience in Broadcast Engineering, IT Infrastructure, Networking, OTT, or related technical environments.
- Strong troubleshooting and analytical skills.
- Able to work on 12-hour rotational shifts and irregular hours when required.
Competencies
- Technical Troubleshooting
- Broadcast Systems Knowledge
- Network Analysis
- Critical Thinking
- Team Collaboration
- Incident Management
- Continuous Learning
Company at a glance
At Astro Malaysia Holdings Berhad, we believe in the power of stories to bring people together. For decades, we have been at the heart of Malaysian homes, creating moments of joy, laughter and connection. Today, we are proud to serve 5.2 million homes—reaching 64% of Malaysian TV households—alongside 9,100 businesses, 16.2 million weekly audio listeners on FM and online, and 13.6 million monthly visitors across our digital platforms.
For any customer service assistance, feel free to reach out to us via our official Astro Malaysia Facebook or @astroonline on X for the time being. We appreciate your patience and look forward to assisting you there.
Top Benefits
- Career advancement opportunities
- Inclusive work environment
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