HVAC Service Manager

Description

 Lead. Grow. Build Something That Matters.

As You Wish Electric, Plumbing, Heating and Air has served the Greater Seattle area for 20 years. As a trusted leader in residential home services, we’re growing and looking for a hands-on HVAC Service Manager to take our HVAC service department to the next level.
 

Mission

Grow the HVAC department to $6 million annually in total revenue. This is a high-impact leadership opportunity for someone who delivers results, builds teams, and leads from the front.
 

What You’ll Be Doing

This is not a sit-behind-the-desk role. You’ll be leading from the front, both in the field and in the office.
 

Lead & Develop a Strong Team

• Coach and mentor HVAC technicians through regular ride-alongs
• Conduct weekly 1:1 meetings with direct reports
•  Provide call-by-call coaching to improve technical and customer interaction skills
• Set clear expectations and hold your team accountable 
• Help recruit, hire, and develop top talent 
• Collaborate with existing leadership to optimize processes, improve service efficiency, and scale performance
•  Performance management through accountability and consistent top grading

Drive Growth & Performance

• Own department performance: revenue, margins, and efficiency 
• Responsible for contributing to and executing a revenue plan in service performance, in alignment with an established management team 
• Track and improve KPIs like average ticket, conversion rates, and productivity.
• Identify opportunities to grow the business and improve operations 
• Drive service strategy focused on achieving and increasing high ticket averages 
• Balance technical expertise with a sales-driven mindset to promote and sell services and solutions
• Maintain ownership of HVAC Service team budget, including forecasting, cost control, and profitability
•  Target: $500k monthly revenue average for the HVAC department
   

Stay Hands-On in the Field

• Work alongside HVAC Service Technicians and Comfort Advisors to coach customer interactions
• Ensure quality work and strong customer experience 
• Be a resource your team can rely on
   

Run a Tight Operation

• Manage labor, expenses, and overall department profitability 
• Partner with dispatch to optimize scheduling and efficiency 
• Oversee payroll, job data, and administrative functions
   

Deliver Great Customer Experience

• Support HVAC Service Technicians in providing top-tier service 
• Handle escalated customer issues with professionalism and care
   

What We Offer:

· Competitive Pay & Bonuses: Total compensation package from $120,000.00 - $149,000.00

· Perks:  Company vehicle for work use + allocated gas amount.

· PTO + 6 paid holidays

· Weekly pay; Every Friday is payday!

· Comprehensive Benefits Package:

· Health insurance with 75% employer-paid premium for employees, 50% for dependents.

· 401(k) matching

· On-going training

Requirements

Core Competencies:

• Collaborative — Works well across teams and leadership
• Rational — Makes data-driven decisions grounded in logic
• Consistent — Reliable performance and follow-through
• Grit — Ability to weather the storm
• Problem solver — Solution-oriented and motivated to find a way

Experience Requirements:

• Experience within the HVAC trade (field or leadership) preferred but not required
• Proven track record of building a team from 10 to 20 people
• Proven experience leading teams and improving performance
• Strong understanding of service operations
• Sales experience – prefer residential sales but open to industry background
• ServiceTitan experience preferred
• Data-driven decision-making skills
• High business acumen

Ready to Lead From the Front?

If you're the type of leader who takes ownership, develops people, drives results, and is motivated to find a way—even when conditions are tough—we want to talk to you!

Apply today and help us build the future of our service team.