Emergency Communications Supervisor

IMPORTANT NOTICE: Arlington County requires all applicants to thoroughly complete each application section, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.

The Department of Public Safety Communications and Emergency Management is hiring for an Emergency Communications Supervisor to lead the work of an assigned shift in the County's Emergency Communications Center (ECC). This is complex communications work supervising the receipt and processing of 9-1-1 emergency and non-emergency calls as well as the dispatch and coordination of Police, Fire, and Emergency Medical Services (EMS) personnel and equipment.
The Emergency Communications Supervisor will work collaboratively with other supervisors on any one of the four assigned shifts. The employee manages the work of subordinate personnel. The position will provide technical assistance in emergency communications by responding to inquiries and resolving problems raised by staff and other customers. The Emergency Communications Supervisor works closely with Police and Fire supervisory personnel, with other County agencies, and with the public safety departments of other jurisdictions within the region in the coordination of operational efforts.
 

Responsibilities

Major Duties:

•    Leading the work of an assigned shift in the Emergency Communications Center (ECC), including, monitoring and maintaining appropriate staffing levels; 
•    Recommending corrective action for needed performance improvement; counseling, mentoring, and supporting employees;
•    Directing and participating in the implementation of staff training, including monitoring and providing input in the evaluation of staff performance; 
•    Dispatching, coordinating, and monitoring emergency and non-emergency response of police/fire/EMS units including participating in call taking, teletype, and police/fire/EMS dispatch duties; 
•    Reviewing calls for service and assigning units using the Computer Aided Dispatch (CAD) system;
•    Reviewing standard policies and procedures; and recommending, developing, and implementing changes to existing standard policies and procedures; and
•    Operating and troubleshooting duty-related equipment (e.g., computer dispatch system, 911 system, radio systems) to ensure proper operation.
The ideal candidate will have exceptional verbal and written communication skills to effectively lead, provide training, and counsel staff.

Qualifications

Minimums: 

• High school or vocational school, a GED certificate, or the equivalent; and
• Three years of experience with demonstrated proficiency in an Emergency Communications Center performing police, fire, and medical dispatch. One year of supervisory or lead experience, desirable.

Licenses/Certifications:

• Virginia Department of Criminal Justice Services (DCJS) Basic Dispatch Certification within two years of hire
• Criminal Justice Information Systems (CJIS) Security Awareness Training: Prerequisite to NCIC/VCIN Certification
• National Crime Information Center (NCIC)/Virginia Criminal Information Network (VCIN) Access
• American heart Association Cardiopulmonary Resuscitation (CPR); Prerequisite to EMD Certification

Desirables:  Preference will be given to applicants who have one or more of the following;

• Demonstrated ability to read and interpret maps;
• International Academies of Emergency Dispatch (IAED) certifications, including Emergency Medical Dispatcher (EMD), Emergency Fire Dispatcher (EFD), Emergency Police Dispatcher (EPD); and 
• Bachelor’s degree in the Emergency Services field.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Work is performed primarily indoors. Work is performed in a high stress, high conflict environment.

Special Requirements:

• A complete application includes a resume which highlights how your background and experience align with the qualifications for this position.
• A background check is required and may include checks of the following: criminal record, driving record, education, professional licensure, and credit check and may require signing a release authorizing the County to obtain this information.
• Must possess a valid driver license. The applicant must authorize Arlington County to obtain, or they must provide a copy of their official driving record. Any offer of employment may be contingent upon a favorable review of the applicant's driving record.

Additional Information: 

Work Schedule: the selected employee will be assigned to a shift and must remain flexible to meet the business needs of the ECC. This position is not eligible for telework.

The selection process will include in-person interviews.

Your responses to the supplemental questionnaire are considered part of the selection process and are required for this position. Please do not give "see resume" as a response to the questions. Incomplete applications will not be considered. 

In accordance with § 19.2-392.15, applicants are not required to provide information regarding sealed arrests, charges, or convictions in response to any questions or inquiries during the hiring process. 

For more information on Arlington's generous benefits and retirement plan, click here.

Arlington County is committed to advancing diversity, equity, access, and inclusion across all our services, activities, and programs. Learn more about our commitment.

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