About this role
Overview
Join our team as a remote, day shift, full-time, Contact Center Trainer.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
Get to Know Your Team:
- Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members, and more than 280 sites of care with over 1,800 affiliated providers across six states.
Responsibilities
- The Contact Center Trainer Ensures a world-class patient experience by designing and facilitating technical (EPIC) and soft-skill training for adult learners.
- Retains talent through a positive onboarding, training, and transition experience.
- Forms strong relationships and collaborates with Operations and other Support departments to develop and deliver recurrent education to Schedulers.
- pplies adult learning principles and practices to continually improve curriculum and develop value-add continuing education.
- Develops industry-standard facilitator-lead and web-based curriculum to enable the best patient experience.
- Has a positive cultural impact through engineering organizational learning within the contact center.
Qualifications
Job Requirements:
- Associate degree.
- 2+ years of healthcare work experience, hospital patient accounting experience, including clinical software.
- Required Epic training certification.
- Strong computer Skills, Word, Excel, and healthcare financial software.
Preferred Job Requirements:
- Bachelor’s degree.
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?