Director, Patient Services Strategy
About this role
Ardelyx is a commercial-stage biopharmaceutical company focused on redefining treatment approaches for patients with significant unmet medical needs. By combining scientific innovation with a collaborative, purpose-driven culture, we strive to create meaningful impact for patients.
Team Ardelyx is united by a shared mission and guided by our core values: Passionate, Fearless, Dedicated, and Inclusive.
We foster an inclusive environment where employees are respected, supported, and empowered to make an impact — both within our company and in the lives of patients we serve.
- Define and lead the strategic vision and roadmap for patient access programs and reimbursement hub services, ensuring alignment with broader corporate and brand objectives
- Architect scalable, future-state Patient Services Models that enhance patient access, experience, and treatment outcomes while anticipating market and organizational growth
- Establish and evolve performance frameworks and KPIs that drive strategic decision-making, continuous improvement, and enterprise-wide accountability
- Oversee the governance and optimization of standard operating models, policies, and compliance frameworks, ensuring adaptability to a changing regulatory and market landscape
- Analyze macro trends in patient access, reimbursement, and healthcare delivery to proactively shape innovative strategies that maintain competitive advantage
- Serve as a strategic advisor and thought partner to executive leadership, field teams, and cross-functional stakeholders on patient services, reimbursement dynamics, and access challenges
- Lead cross-functional collaboration with Commercial, Market Access, Trade & Distribution, and external partners to design integrated solutions that remove barriers to therapy access
- Drive innovation and digital transformation within patient services by identifying and implementing tech-enabled solutions that enhance scalability, efficiency, and patient engagement
- Develop and guide long-term patient engagement and adherence strategies, leveraging data insights and stakeholder input to improve outcomes and persistence
- Provide strategic oversight of external vendors and partners, ensuring alignment with organizational priorities and maximizing value through effective governance and performance management frameworks
- Inform and shape annual and long-range brand planning through data-driven insights on reimbursement, access trends, and patient support program effectiveness
- Identify risks and opportunities within the patient access ecosystem and proactively design mitigation and growth strategies to support business objectives
- Bachelor’s degree, advanced degree preferred, (e.g., MBA, PharmD, RN, PA)with 9–12 years of progressive experience across patient access, market access, or reimbursement strategy, or equivalent experience
- Proven track record of developing and executing enterprise-level strategies within patient services or market access environments, including strategic leadership impact
- 5+ years of leadership experience with demonstrated success influencing cross-functional teams, shaping direction, and leading through internal teams, vendors and external partners
- Deep expertise in payer systems, including Medicare, Medicaid, and commercial, with the ability to translate reimbursement complexity into actionable strategic insights
- Strong understanding of healthcare provider workflows and the broader patient journey, with the ability to identify system-level optimization opportunities
- Advanced knowledge of healthcare regulatory, compliance, and privacy frameworks, including HIPAA with the ability to incorporate them into strategic program design
- Exceptional stakeholder management and communication skills, with demonstrated ability to influence senior leaders and drive alignment across functions
- Experience leveraging data, analytics, and digital solutions to inform strategy and enable scalable patient access models
- Strong business acumen and analytical capabilities, with the ability to synthesize complex data into clear strategic recommendations
- Demonstrated ability to operate effectively in a fast-paced, growth-oriented biotech environment, balancing strategic thinking with pragmatic execution
We do not accept unsolicited resumes from search firms, or recruiters or similar vendors. Any such unsolicited resume submitted to any employee or through Company's career site without a valid, signed search agreement signed by Company's authorized representative will be deemed the property of the company, and no fees will be paid in the event of a hire. Company will have the right to hire any such candidate at its discretion without any financial obligation or fee owed to the vendor. Any verbal or written communication with a Company employee outside of this process will not be considered a binding agreement.
Company at a glance
Ardelyx is a commercial-stage biopharmaceutical company focused on the development and commercialization of innovative medicines that meet significant unmet medical needs. Ardelyx has two commercial products approved in the United States, IBSRELA® (tenapanor) and XPHOZAH® (tenapanor). The company’s pipeline includes the Phase 3 development of IBSRELA for chronic idiopathic constipation (CIC) and RDX10531, a next-generation NHE3 inhibitor with potential application across multiple therapeutic areas. Ardelyx works with its partners to develop and commercialize its products outside of the United States.
Community Guidelines: https://rb.gy/07ltg3
Top Benefits
- 401(k) Plan
- Employer Match
- Paid Parental Leave
- Living Organ And Bone Marrow Leave
- Equity Incentive Plans
- Medical Insurance
- Prescription Drug Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Flexible Time Off
- Winter Holiday Shut Down
- Paid Holidays
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