Customer & Technical Support Coordinator

• Process and manage orders

• Review Purchase Orders [POs]

• Coordinate and advance project status

• Schedule orders for production based on standard lead times

• Interface with internal systems

• Follow established guidelines

• Complete operations task set by SC manager

• Interact with Order Specialist and Project Managers 

• Generous training period

• Utilize or develop knowledge of product and price book

• Interact and coordinate with internal resources on projects

• Work in a shared mailbox with other team members

• Role will be 50/50 order entry and shop task

• Data entry skills with attention to detail;

• Written and verbal communication skills;

• HS diploma or GED equivalent from an accredited institution

• 2 years of experience in a customer service role

• Computer skills including  Microsoft Office, Outlook, Access, that will be further developed with training in all Kawneer front-end systems;

• Proven customer service skills including prompt response and documentation;

• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at time of hire. Visa sponsorship is not available for this position

Preferred Qualifications:

• Associate's degree from an accredited institution.

• Commercial or residential construction industry experience.

• Construction or architectural field knowledge a plus.