IT Support Engineer
About this role
IT Support Engineer
Department: Information Technology
Employment Type: Full Time
Location: Overland Park, Morley
Compensation: £32,000 - £42,000 / year
Description
About Vintage.com
At Vintage.com, we're building Europe's most trusted platform for pre-loved items.
Technology plays a critical role in everything we do—from supporting our warehouse operations and customer experience teams to enabling our continued expansion across Europe.
We're looking for an IT Support Engineer to join our growing IT team and help deliver a reliable, secure and seamless technology experience across the business.
The Role
Technology plays a critical role in everything we do—from supporting our warehouse operations and customer experience teams to enabling our continued expansion across Europe.
We're looking for an IT Support Engineer to join our growing IT team and help deliver a reliable, secure and seamless technology experience across the business.
The Role
This is a hands-on role supporting colleagues across our offices, warehouses and remote teams.
You'll be responsible for resolving technical issues, managing devices and user access, supporting warehouse technology, and helping us continuously improve how IT operates across the business.
You'll work closely with teams in the UK and Europe and have the opportunity to contribute to infrastructure improvements, new technology rollouts and operational projects.
What You'll Be Doing
You'll be responsible for resolving technical issues, managing devices and user access, supporting warehouse technology, and helping us continuously improve how IT operates across the business.
You'll work closely with teams in the UK and Europe and have the opportunity to contribute to infrastructure improvements, new technology rollouts and operational projects.
What You'll Be Doing
- Providing 1st and 2nd line support across the business
- Managing laptops, mobile devices and user accounts
- Supporting Google Workspace and Microsoft 365 environments
- Troubleshooting hardware, software and networking issues
- Supporting warehouse technology including scanners, printers and handheld devices
- Delivering onboarding and offboarding processes
- Working with third-party vendors and technology partners
- Maintaining documentation and improving support processes
- Supporting IT projects and new technology implementations
What We're Looking For
We're interested in people who enjoy solving problems, supporting colleagues and taking ownership.
You'll likely have:
You'll likely have:
- Experience in IT support, service desk or IT operations
- Experience with Google Workspace, Microsoft 365 or similar cloud platforms
- Knowledge of device management and endpoint support
- Experience troubleshooting networking, hardware and software issues
- Strong communication and customer service skills
- The ability to prioritise effectively in a fast-paced environment
Experience in warehousing, logistics or e-commerce environments would be beneficial but isn't essential.
Why Join Us?
Why Join Us?
- Be part of a growing international business
- Work across multiple European locations
- Gain exposure to infrastructure, operations and project work
- Help shape the future of IT within a scaling organisation
- Join a business with a clear purpose and a commitment to sustainability
Company at a glance
The simple, trusted way to sell your unwanted valuables.
More than 1 million customer boxes processed across Europe and the UK.
Free, safe and insured service.
Founded2015
Team Size201-500 employees
WorkspaceHybrid
IndustryInternet Marketplace Platforms
Location
Leeds, England, United Kingdom
Websitevintage.com
LinkedInLinkedIn
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