COMMUNITY AND DAY SERVICES MANAGER

Position Purpose

The Community and Day Services Manager oversees the delivery and daily operations of Supported Employment, Community Participation Support, and Assistive Technology services in compliance with agency policies and applicable state and federal regulations. This position provides leadership and supervision to assigned staff; ensures regulatory compliance, quality service delivery, and data integrity; and supports the well-being, safety, and rights of consumers and employees. The Manager works collaboratively with internal leadership and external partners to promote continuous quality improvement and is accountable for operational oversight, staff development, and adherence to organizational policies.

 Major Responsibilities

The Community and Day Services Manager will: 

• Function with autonomy, diplomacy, and professionalism within the guidelines established by this organization 
• Promote the well-being of the human aspect of this organization and report any concerns to the Sr Director of Employment and Day Services 
• Function with the highest esteem in dealing with all employees, supervisors, and consumers of this organization 
• Be an advocate for all the policies and protocols of the organization 
• Oversees all Supported Employment, Community Participation Support, and Assistive Technology service delivery

Oversee the day-to-day operations of the SE, CPS, and AT to include but not limited to: 

• Staff coverage
• Scheduling oversight
• Training employees
• Monitoring the daily plan for work
• Making recommendations for improvement
• Managing the budget
• Identifying maintenance and repairs and purchases
• Ensuring a safe working environment for staff and consumers
• Compliance of state and Federal regulations
• Implementing new policies and protocols

Oversee, perform, supervise, and direct the work of staff to include the following: 

• On Call 
• Be accessible twenty-four (24) hours per day, seven (7) days per week, including on-call responsibilities 
• Incident Management and Reporting (internal and external) Training 
• Create and maintain data systems and data integrity
• Complete required training and training hours 
• Monitor staff compliance with required training and training hours 
• Conduct in-program orientation for all new employees/fill-in staff 
• Conduct training for current employees  
• Provide documentation for all training to the Training Department 
• Complete understanding of 6100 regulations and SE, AT, CPS service definitions.    
• Maintain day services according to 6100 regulations SE, CPS, AT service definitions, and agency policy 
• Maintain consumer files and records according to 6100 regulations SE, CPS, AT service definitions, and agency policy 
• Maintain staff training according to 6100 regulations, SE, CPS, AT service definitions, and agency policy 
• Documentation 
  • Prepare monthly paperwork to include, but not limited to, medication logs, medication reviews, fire drills, and goals 
  • Data integrity and continuous quality improvement
  • Assist with and monitor proper completion of all required paperwork 
  • Communicate all issues with Sr Director of Employment and Day Services
  • Understanding of all agency policies and procedures 
  • ADP 
  • Review ADP on a daily basis 
  • Complete ADP reports for completion and accuracy 
  • Oversees schedules and necessary backup plans 
• Staff meetings 
• Work in conjunction with Program Managers to coordinate and conduct staff meetings 
• Build staff teamwork/skills 
• Supervise and mentor direct reports; Provide ongoing feedback and indicate areas of  
• Support consumers in goals/independence/behavior management 
• Interact with outside agencies (SCO, funders) 
• Other duties as assigned by supervisor

ADHERE TO AND FOLLOW

• The By-Laws of the Corporation and as set forth in the Articles of Incorporation.

Section 6: Job Qualifications and Competencies

Job Qualifications 

• Indicates the minimum required education and years of experience. Include any required licenses or certificates. 

Education and Experience: 

• Bachelor’s Degree and at least 5 years’ experience working with individuals with disabilities. 
  • Excellent communication skills 
• Excellent writing, documentation, financial, and math skills 
• Excellent organization skills, detail-oriented 
• ACRE or CESP required. 
• ATP preferred

Job Competencies

• Excellent communication, writing, documentation, and personnel record-keeping skills 
• Excellent organizational skills and detail-oriented 
• Team Leader 
• Detail-oriented.  
• Specialized knowledge of Excel and PowerPoint 

Section 7:  Physical Demands and Working Conditions