About this role
Apex Tool Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
Manager Service & Repair EMEA, Weller - HU - Györ, Platánfa Job Summary
The Manager Service & Repair EMEA, Weller is responsible for leading and developing the service and repair operations in Győr, Hungary for our brand Weller. The role focuses on driving operational excellence, improving service performance, and ensuring high customer satisfaction across the EMEA region. In close collaboration with Sales, Quality and Operations, the position also supports the continuous development of service processes and contributes to the growth of the service business.
Key Responsibilities:
• Lead, develop, and manage the service and repair team in Győr
• Drive operational performance based on KPIs such as service quality, turnaround time, customer satisfaction, and profitability
• Ensure efficient end-to-end service processes, including quotation, order handling, and invoicing in SAP
• Development and responsibility for a Weller D-T-O process (Demo-Trial-Order)
• Manage repair logistics, including coordination of incoming and outgoing shipments
• Collaborate closely with Sales, Quality, and Operations to optimize service delivery and customer experience
• Support the preparation of service quotations and aftermarket offerings, including trainings, repairs, maintenance, and calibration services
• Apply structured problem-solving methods to continuously improve processes and service quality
• Ensure availability and effective management of spare parts to meet turnaround time targets
• Contribute to continuous improvement initiatives and cost optimization programs within the EMEA service organization
Critical Skills & Qualifications:
• Technical or business degree, or comparable qualification with relevant professional experience
• Several years of experience in service, repair, aftermarket, or operations within an industrial environment
• Initial leadership experience with the ability to develop and motivate teams
• Strong understanding of operational processes, quality standards, and customer service requirements
• Experience with ERP systems (ideally SAP) and strong MS Office skills
• Willingness to travel
• Fluent Hungarian and good English skills; German is a plus
What we offer:
• Competitive Salary
• 13th month salary
• Cafeteria
• Team-Building activities
• Health & Sports benefits
• International environment
• Opportunities for further training and development
• Home Office possibility
At Apex Tool Group (www.apextoolgroup.com), we’re passionate about innovation. Whether that be products, processes or operations, our associates strive to find new ways each day to help our end-users solve their most complex challenges. By harnessing our global resources, unprecedented insights and spirit for service, we build more than just tools for the job site – we help build the future.
ATG is a global manufacturer of hand and power tools, tool storage and accessories, chain, and electronic soldering solutions with more than $1.4 billion in annual revenues. Our 6,900 global associates have built powerhouse brands like GEARWRENCH®, SATA®, Crescent®, Cleco®, Weller® and APEX® that professional trades and DIY enthusiasts alike can trust to get the job done. With our roots dating back to the 1800s, our tools have driven technological advancements that drive efficiency, speed and end-user safety in a broad range of commercial and consumer markets.
As part of the ATG team, you will move fast, think globally, learn from your colleagues and grow your career. You’ll enjoy competitive benefits, a healthy work/life balance and have opportunities to give back to the communities we serve.
Our six core values – Customers come first, Integrity in all we do, Continuous improvement, Innovation for growth, Passion to succeed and Best talent, one team - drive our daily decisions. Connect with us on social media to learn more – LinkedIn, Instagram, Facebook and Twitter.
If your goal is to work where finding a better way never ends and your ideas become a reality, join us! #WeBuildATG
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