Call Center Representative

Overview

At Apex Service Partners, we have been providing top-quality home services for decades. We are committed to customer satisfaction, teamwork, and personal growth. Our CSRs play a vital role in ensuring a seamless customer experience, from the first phone call to job completion.  

Schedule: Shift hours vary (multiple shift times available for both day and evening)Location: In-person at our Warrensville Heights, Cleveland, OH office + some opportunities to work from homePay: $16-20 per hour, based on experience

What You'll Be Doing: 

• Answer incoming calls with professionalism, warmth, and efficiency 
• Schedule service appointments and maintenance appointments
• Provide exceptional customer support by addressing inquiries and resolving issues 
• Maintain accurate records of customer interactions in our system 
• Communicate effectively with team members and departments to ensure smooth operations 
• Follow up with customers to ensure satisfaction and build lasting relationships 

What You Will Bring: 

• Strong communication and problem-solving skills 
• Ability to multi-task and work in a fast-paced environment 
• A positive, customer-first attitude and a team-oriented mindset 
• Basic computer skills and proficiency in scheduling software (training provided) 
• Previous customer service experience is preferred but not required – we will train the right candidate! 

What We Offer: 

• Comprehensive benefits package, including medical, dental, and vision insurance 
• 401(k) with company match to invest in your future 
• Paid time off (PTO) and holidays for work-life balance 
• Flexible shift options
• Ongoing training and career growth opportunities within the company 
• A fun, energetic, and supportive team environment