About this role
NOW HIRING Client Support Specialist Supportive • Purpose-Driven • Recovery-Focused Samuel Billings Center — Detox & Residential Services • All Shifts Available |
Location | Samuel Billings Center (Detox & Residential Services) |
Reports To | Shift Supervisor |
Schedule | All Shifts Available |
Status | Full-Time | Hourly, Non-Exempt |
Education | High School Diploma or GED required |
License | Valid NC or SC Driver's License required |
Preferred | CPSS certification; SUD/healthcare experience |
"Provide compassionate, around-the-clock support to individuals on their recovery journey — helping clients navigate residential treatment, overcome barriers, and build the skills they need to thrive." |
About the Role |
The Client Support Specialist is a vital member of the care team at the Samuel Billings Center, providing direct, person-centered support to individuals in residential detox and recovery services. This role ensures a safe, therapeutic, and recovery-oriented environment 24 hours a day — assisting clients with daily living, monitoring health and safety, and collaborating closely with clinical and nursing staff.
This is an opportunity for a compassionate, dependable individual to make a meaningful difference every shift — supporting people at a critical turning point in their lives.
Our Values — What We Look For in Every Team Member |
Adaptability | Nurturing | Unity | Vitality | Integrity | Accountability |
Essential Duties & Responsibilities |
Client Care & Safety
- Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered
- Maintain a safe and therapeutic environment through bed checks, room searches, UDS collections, and monitoring client behaviors
- Search, secure, document, and manage client possessions and medications per state and agency guidelines
- Observe and assess client physical and mental health; consult with nursing and clinical staff as needed
- Assist clients in identifying and overcoming barriers to recovery; provide educational and therapeutic activities
- Administer medications per provider orders (with or without a nurse, as appropriate) and provide CPR/First Aid when needed
- Monitor signs and symptoms of substance intoxication and withdrawal; provide appropriate intervention and coordination
Communication & Documentation
- Attend shift reports and ensure effective communication across shifts regarding client care and safety
- Complete incident reports and required documentation in compliance with state, agency, and federal regulations
- Enter and maintain accurate client data in electronic health records; monitor documentation for compliance
- Participate in Quality Assurance (QA) and Quality Improvement (QI) activities as assigned
Daily Living & Group Support
- Support clients with activities of daily living (ADLs), skill development, and ensuring basic daily needs are met
- Oversee food inventory including ordering, stocking, and tracking supplies to ensure availability and reduce waste
- Plan, prepare, and facilitate mealtimes according to dietary guidelines, resident needs, and organizational standards
- Coordinate dietary preferences, restrictions, and special meal requests with residents and staff
- Prepare and organize materials for group therapy sessions including handouts, worksheets, and visual aids
- Set up physical or virtual spaces for group sessions to ensure a supportive environment
- Track, store, and maintain therapeutic materials and supplies; request additional items as needed
- Support the development of new group activities when requested
Additional Responsibilities — Credentialed Staff (CPSS / CADC Registrant or Intern) Staff holding CPSS and/or CADC credentials may also be assigned to:
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Qualifications & Requirements |
Education & Experience ▪ High School Diploma or GED (required) ▪ Minimum 2 years direct healthcare experience (preferred) ▪ SUD treatment experience (strongly preferred) ▪ CPSS certification (preferred) ▪ Valid NC or SC Driver's License (required) | Skills & Abilities ▪ Strong written and verbal communication ▪ EHR and Microsoft Office proficiency ▪ Problem-solving, teamwork, and dependability ▪ Professional documentation and record management ▪ Flexibility in a 24/7 residential environment |
Why Join Anuvia? — Compensation & Benefits |
We invest in the people who invest in our clients. Our comprehensive benefits package includes:
❤ | Health Benefits: Enroll coverage 1st of the month after hire. |
⏰ | Generous Time Off: Competitive PTO policies to support your work-life balance. |
🛡 | Company-Provided Disability Insurance: Short- and long-term coverage included. |
💰 | 401(k) — 7% Employer Contribution: Employer contributes 7% after your first year. |
📚 | Continuous Learning & Development: Online training library and career advancement opportunities. |
★ | Leadership Role: Step into a supervisory position with direct impact on staff and clients every shift. |
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. |
Ready to Support Recovery? Apply Today. Join a team that shows up every shift for people who need it most. Anuvia Prevention & Recovery Center is an Equal Opportunity Employer. |
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