NATIONAL SERVICE MANAGER-SHANGHAI

Anton Paar develops, produces and distributes highly accurate laboratory instruments and process measuring systems, and provides custom-tailored automation and robotic solutions. We are now looking for an experienced candidate who can run the position of National Service Manager base at Shanghai

• Direct and manage Area Service Managers for daily service operations across 4 areas in China.
• Define and implement the local service strategy, respecting the Anton Paar global Service Strategy.
• Work together with the area service managers to ensure that Service Engineers are properly trained and their skills are continually being advanced.
• Cooperate with APAC to ensure Anton Paar’s service guidelines and philosophy in accordance with HQ.
• Collaborate cross-functionally with sales, applications, Admin, product management, manufacturing and marketing.
• Cooperate with Production Subs on specific service issues and report product failure trends and/or product weakness to them for improvement.
• Forecast resource requirements, spare parts inventory, Final responsibility for Service Engineer’s stocks and stock inventory.
• Responsible for increasing customer satisfaction, especially in case of negative customer survey feedback.
• Define the annual service budget and necessary resources to fulfil budget in agreement with the GM / RSM.
• Defines and implements required service organization to ensure national coverage of all product lines.
• Maintain adherence to service department policies and procedures in accordance with corporate and industry safety and quality standards, and ISO17025 requirements.
• Define and implement an annual marketing plan for increasing service coverage.
• Responsible for oversight in the routine calibration of service tools across the country.

• Bachelor’s degree required in electrical, mechanical or chemical engineering, physics or related field.
• 3-5 years of management experience.
• 5 years of experience working in a technical services environment.
• Excellent English.
• Analytical problem solving skills.
• Excellent leadership, communication and interpersonal skills.
• Exceptional customer service skills.

Collaborative and technical work environment. Opportunity for professional development in a global company. Benefits competitive with the market. Work in a leading company in technology and precision.