MORTGAGE LOAN CASHIERING SPECIALIST
- Location
- Palatine, IL, US
- Workplace
- On-site
- Compensation
- $25 – $28
About this role
About AmeriNat
AmeriNat is a nationally recognized provider of loan servicing, asset management, compliance monitoring, and related administrative services supporting affordable housing, economic development, and community investment programs. For over 50 years, AmeriNat has partnered with state and local governments, nonprofit organizations, financial institutions, and private investors to administer complex portfolios throughout the United States. Today, AmeriNat services approximately $13 billion in loans and supports more than 300 clients nationwide through a team of more than 100 professionals dedicated to delivering exceptional service, operational excellence, and innovative solutions. AmeriNat’s client-centric culture, commitment extensively to affordable housing and economic development, and reputation for exceptionally good servicing make it a unique and rewarding place to build a career.
Primary Position Objective
The Mortgage Loan Cashiering Specialist supports the receipt, application, reconciliation, and research of borrower payments and related cashiering transactions. This position performs payment processing, lockbox administration, balancing activities, exception resolution, and related operational functions that support accurate loan servicing and exceptional client service.
Major Duties and Responsibilities
- Open, sort, and distribute incoming mail and payment correspondence.
- Process borrower payments received through lockbox files, ACH transactions, mailed payments, wires, online channels, and other approved payment sources.
- Scan and deposit checks in accordance with established procedures.
- Process Check-by-Phone transactions and related payment activities.
- Calendar ACH files, payment requests, workflow tasks, and other departmental activities.
- Process routine payoff transactions in accordance with departmental procedures.
- Process returned items, payment reversals, corrections, and related cashiering transactions.
- Research lockbox rejected items, pending transactions, payment discrepancies, and exception reports.
- Perform daily balancing activities, reconcile receipts, and research out-of-balance conditions.
- Complete MSP, ICE, workflow, and servicing system tasks within established service standards.
- Process ACH requests and related account maintenance activities.
- Monitor department inboxes and assist with payment-related inquiries and operational requests.
- Assist with procedure updates, testing activities, and implementation of process improvements.
- Support quality control activities and perform other duties as assigned.
Additional Expectations
- Deliver exceptional service that reflects AmeriNat's commitment to maintaining industry-leading borrower and client satisfaction.
- Support AmeriNat's client-centric culture through responsiveness, accuracy, transparency, and professionalism.
- Participate as an active team member and support department objectives.
- Communicate effectively and professionally in verbal and written interactions.
- Adapt effectively to changing priorities, technologies, and business needs.
- Share constructive feedback and ideas that support continuous improvement.
Supervisory Requirements
None.
Independent Judgment
Exercise sound judgment when researching payment discrepancies, balancing exceptions, and transaction-related issues while applying established procedures and escalating unusual situations appropriately.
Requirements & Qualifications
- Minimum of 12 months of mortgage servicing, cashiering, payment processing, banking operations, accounting operations, financial services operations, or related customer service experience.
- Two or more years of mortgage servicing or cashiering experience preferred.
- High school diploma or equivalent required; associate degree or higher preferred.
- Black Knight MSP experience preferred.
- Previous reconciliation, balancing, accounting, or cash management experience preferred.
- Strong attention to detail, organizational skills, and ability to manage multiple responsibilities.
- Working knowledge of Microsoft Outlook, Word, and Excel.
- Bilingual English/Spanish considered a plus.
Physical Requirements
Sedentary office environment with frequent computer use, communication, repetitive hand motions, and occasional lifting of up to 10 pounds.
This description has been designed to indicate the general nature and level of work performed by an employee in this position. The actual duties, responsibilities and qualifications may vary in the future based on new or revised work assigned to this position.
AmeriNat offers a competitive benefits package including 401k; performance incentives; paid medical, life and long-term disability; dental; PTO and holiday pay as well as opportunities for advancement. Dress code is business casual (jeans allowed) and occasional business attire required.
AmeriNat will consider qualified applicants in a manner consistent with local “Fair Chance” ordinances. AmeriNat is an Equal Opportunity Employer.
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