About this role
Travel Clerk
Columbia, South Carolina | Contingent Upon Award
Alliance Global Group LLC (AGG) is a growing Service-Disabled Veteran-Owned Small Business providing Foreign Military Sales, administrative and program management, financial management, information technology, logistics, facilities support, and litigation support services. AGG delivers responsive customer service and practical solutions to complex mission requirements.
About the Opportunity
AGG is seeking a Travel Clerk to provide travel, finance, personnel, and administrative support for U.S. Army student and soldier populations in Columbia, South Carolina. This position performs senior-level travel clerk and administrative support functions requiring sound judgment, technical aptitude, computer literacy, and the ability to interpret travel orders, coordinate official travel requirements, maintain accurate records, operate government and enterprise database systems, and provide responsive customer support in a regulated military environment.
Key Responsibilities
- Interpret travel orders and counsel military and civilian personnel on official travel requirements, entitlements, authorizations, vouchers, documentation, and applicable regulatory procedures.
- Plan itineraries and arrange travel accommodations involving air, ground transportation, lodging, rental vehicles, and related services in accordance with mission requirements, cost considerations, carrier availability, and applicable Government travel regulations.
- Prepare, review, and process travel authorizations, vouchers, unused ticket documentation, government transportation requests, cash collection documents, and supporting travel records for Government review and approval.
- Manage travel for all assigned personnel through the Defense Travel System (DTS) and the Army Training Requirements and Resources System (ATRRS), including creating authorizations and assisting with travel vouchers for submission to Government approval authorities.
- Maintain customer scheduling systems, process walk-in and electronic requests, support individual or group counseling sessions, resolve routine customer issues, and document complaints or escalations.
- Perform in-processing and out-processing administrative support by conducting digital records reviews, building in-processing packets, verifying assignment orders, updating student information in Government systems, and ensuring personnel tracking databases are updated within one business day of a soldier’s arrival or departure.
- Prepare and process personnel action requests in the Integrated Personnel and Pay System-Army (IPPS-A), including promotions, awards, reassignments, leave requests, separations, personnel accounting reports, and strength management reports.
- Process and code pay entitlements, special actions, and deductions, including initiating, adjusting, and stopping pay and allowances, processing special duty pay, and managing deductions as approved by Government decision authorities.
- Maintain official military personnel records by uploading required documents to the Interactive Personnel Electronic Records Management System (iPERMS), including assignment orders, promotion orders, award certificates, academic records, and other required documentation.
- Operate automated finance systems to manage soldier finance actions, including CEDEMS, CMS, DJMS, DMO, MMPA, CITIBANK Commercial Card systems, and SmartVoucher.
- Operate automated HR systems, including IPPS-A and iPERMS, to manage soldier data, monitor administrative actions, and ensure accurate case tracking from initiation through completion.
- Monitor updates to finance, travel, and human resources publications; maintain regulatory and document compliance; and complete all mandatory Government-provided training.
- Serve as the primary interactive help desk for the student population by managing and responding to inquiries received by email, Microsoft Teams chat, and telephone within required performance timelines.
Required Qualifications
- High school diploma or GED required.
- Minimum of three (3) years of experience performing administrative support functions with demonstrated technical aptitude and computer literacy.
- Experience consistent with a Travel Clerk role, including interpreting travel orders, applying travel regulations, counseling travelers, coordinating official travel arrangements, preparing travel documents, and resolving routine travel-related issues under general supervision.
- Demonstrated expertise in managing, coordinating, and controlling the execution of assigned projects, administrative actions, customer requests, and case files from initiation through completion.
- Ability to quickly learn, adapt to, and manage Government, military, finance, human resources, travel, and enterprise database systems.
- Demonstrated proficiency with standard office software, including word processing, spreadsheets, email, calendars, Microsoft Teams, electronic records systems, and enterprise databases.
- Organizational skills sufficient to maintain regulatory compliance, document control, personnel records, travel files, financial records, case logs, and audit-ready electronic and hard-copy documentation.
- Working knowledge of or ability to become proficient in IPPS-A, iPERMS, CEDEMS, CMS, DJMS, DMO, MMPA, CITIBANK Commercial Card systems, SmartVoucher, and related Government systems.
- Strong written and oral communication skills, customer service skills, attention to detail, confidentiality, and the ability to coordinate effectively with soldiers, students, military personnel, civilian staff, contractors, and Government decision authorities.
- Ability to work independently within established procedures, prioritize multiple deadlines, identify discrepancies, research policy guidance, and elevate issues requiring Government determination.
- Must be a United States citizen and able to obtain and maintain the Government-designated suitability, background investigation, Common Access Card, and system access requirements for the position.
Physical and Work Environment Requirements
- Work is primarily performed in a fast-paced office environment supporting customers by email, Microsoft Teams chat, telephone, and in-person interaction.
- Must be able to remain in a stationary position for extended periods while operating standard office equipment, including computers, phones, scanners, copiers, and printers.
- Must be able to organize, scan, file, retrieve, and transport administrative records and office materials, with occasional lifting up to 20 pounds, with or without reasonable accommodation.
- Normal duty hours are expected to align with Government operating hours in Columbia, South Carolina; schedule adjustments may be required based on mission needs.
Equal Opportunity Employer
Alliance Global Group is an Equal Opportunity/Affirmative Action Employer. Additionally, we abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status, or disability.
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